TIGIST ZELEKE ALEMU
Addis Ababa,Ethiopia
Summary
Systematic Record Assistant/Secretary with over 14 years of experience in dynamic office environments. Proven ability to manage clerical tasks efficiently while providing comprehensive support to staff. Strong communication and organizational skills enhance problem-solving capabilities and analytical expertise. Demonstrated proficiency in multitasking and leading discussions with minimal supervision.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Record Assistant/Secretary
African Union
Addis Ababa, Ethiopia
07.2010 - 11.2025
- Ensure safety of all incoming and outgoing mail and their timely dispatching to those concerned.
- Create, update and maintain organized files and records including system for tracking, monitoring and prioritizing tasks.
- Provide communications support and assistance to ensure timely responses to inquiries including answering and prioritizing calls, e-mail and correspondences.
- Assisted in preparation of official documents and reports enhancing communication effectiveness.
- Coordinated meetings and workshops, facilitating communication between stakeholders and enhancing collaborative efforts.
- Coordinated administrative support for departmental functions ensuring smooth operations.
- Organized official travel arrangements, ensuring smooth operations for all staff involved.
- Facilitate all logistics for meetings and events to optimise time management.
- Liaised with other departments and other stakeholders to ensure smooth inter-departmental communications.
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
- Scanned and uploaded documents into digital filing system.
- Scheduled appointments for executive management team.
Marketing Clerk
Ethiopian Airlines
Addis Ababa, Ethiopia
01.2009 - 01.2011
- Provide front desk coverage, including managing busy, multi-line phone system, greeting guests who enter office, managing incoming/outgoing mail and shipments, and maintaining organized, clean office environment
- Provide direct administrative support to senior leaders, including email correspondence, and generation and distribution of memos, letters, spreadsheets, forms, and faxes
- Plan, organize, and schedule company meetings occurring in office, offsite, and via video conference
- Coordinate domestic and international travel arrangements for all levels of employees
- Maintain filing system, contact database, employee list, and inventories
- Developed compelling content for various marketing channels, enhancing brand visibility and engagement.
- Managed inventory of promotional materials and ensured timely distribution to all relevant stakeholders.
- Coordinated marketing campaigns by liaising with various departments to ensure alignment with corporate objectives.
Education
Masters of Business Administration - MANAGMENT
Act of American College
Addis Ababa04.2024
Bachelor Degree - Management
Unity University
Addis Ababa, Ethiopia 01.2009 - 01.2012
Certificate - French Language
Alliance Ethio-Francais
Addis Ababa 01.2012 - 08.2015
Skills
- Organizing
- Time management
- Interpersonal skills
- Effective communication
- Attention to detail
- Microsoft Word, PowerPoint, and Excel
- Adaptability
- Administrative efficiency
LANGUAGES SPOKEN AND ABILITY
Amharic: Speaking - Excellent, Reading - Excellent, Writing - Excellent
English: Speaking - Excellent, Reading - Excellent, Writing - Excellent
French: Speaking - Good, Reading - Good, Writing - Good
Certificates
- Workshop on Artificial Intelligence in Office Administration Nairobi, Kenya – 2025
- Executive Assistants and Administrative Professionals Conference Istanbul, Türkiye – 2024
- Communication and Planning Skills for Administrative Professionals Istanbul, Türkiye – 2024
- Electronic Record Management Workshop Nairobi, Kenya – 2022
- Human Resource Management Training Beijing, China – Year not specified 2016
- Management Training Debrezeite, Addis Ababa, Ethiopia – Year not specified 2015
- Record Management (Micro Link) Addis Ababa, Ethiopia – 2012
- Basic Computer Skills Training Addis Ababa, Ethiopia – 2011
- Leadership and Management Program Addis Ababa, Ethiopia – 2004
REFERENCES
- Mr. Jacob Noyoyo, Cabinet of the Chairperson, Nyoyo@africanunion.org, +251913902702
- Amb. Rosette Katungye , Former Advisosr of the Chairperson ;+251911510518
- Eyob, Adnew, Supervisor of transit section, Cargtransit@ethiopianarilines.com, +251-11 5 17 80 86, +2519 11 255 359, Ethiopian Airlines
Timeline
Certificate - French Language
Alliance Ethio-Francais
01.2012 - 08.2015
Record Assistant/Secretary
African Union
07.2010 - 11.2025
Marketing Clerk
Ethiopian Airlines
01.2009 - 01.2011
Bachelor Degree - Management
Unity University
01.2009 - 01.2012
Masters of Business Administration - MANAGMENT
Act of American College