TIFFANY LEJUSTE
Champs-sur-Marne
Summary
Proven leader in airline operations, my strengh is to master duties above and below the wings.
Always ready to meet new challenges, I can wait to join your team and share my leadership, sens or organization and technical skills.
Excelled in streamlining workflows, achieving notable performance improvements. Skilled in employee engagement and standard operating procedures, demonstrating a commitment to excellence and collaboration.
I am confident to be able to offer my experience to Jetblue journey.
Overview
16
16
years of professional experience
Work History
FRONT LINE LEADER
American Airlines
03.2017 - Current
- Development, implementation and compliance's verification of processes.
- Be the referent of all departments like customer service, baggage, security, catering and crew members to ensure seamless operations across various functions.
- Established team priorities, maintained schedules and monitored performance while keeping a motivating environment.
- Optimized workflow below the wing by collaborating closely with vendors in charge of baggage loading, fueling, cargo.
- Conflict resolution, deescalate tenses situation.
- Agents training.
- Maintained open lines of communication with upper management, reporting successes and challenges regularly.
- Audit above and below wings.
- Administrative duties as managed budgets, evaluations, setting meeting up with vendors representative, monitoring of incident report and corrective actions set up.
- Improved customer satisfaction rates through attentive service and prompt resolution of issues.
Airline Customer Service Agent
American Airlines
05.2015 - 03.2017
Customer Service Agent
Manpower Temporary Services
08.2012 - 05.2015
Airline Customer Service Agent
Air France-KLM
10.2011 - 06.2012
Customer Service Agent Assistant
Axxis Interim
12.2008 - 10.2011
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
Education
Leadership
Internal Training
Dallas, Texas04-2017
CUSTOMER SERVICE AGENT TRAINING
JEREMY
Tremblay-en-France, France11-2008
BACHELOR IN LAW
RENE DESCARTES UNIVERSITY
MALAKOFF01-2007
High School Diploma -
HIGH SCHOOL JACQUES PREVERT
Boulogne-Billancourt, France01-2003
Skills
- Coaching and mentoring
- Customer focus
- Employee engagement
- Standard operating procedures
- Workflow coordination
- Teamwork and collaboration
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Bilingual or Proficient (C2)
HOBBIES
Passionate of team sports as soccer, handball and basketball, south american cultures; investigation documentary.
Timeline
FRONT LINE LEADER
American Airlines
03.2017 - Current
Airline Customer Service Agent
American Airlines
05.2015 - 03.2017
Customer Service Agent
Manpower Temporary Services
08.2012 - 05.2015
Airline Customer Service Agent
Air France-KLM
10.2011 - 06.2012
Customer Service Agent Assistant
Axxis Interim
12.2008 - 10.2011
Leadership
Internal Training
CUSTOMER SERVICE AGENT TRAINING
JEREMY
BACHELOR IN LAW
RENE DESCARTES UNIVERSITY
High School Diploma -
HIGH SCHOOL JACQUES PREVERT
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