Tiago Brandao
Assistant Manager/ Server/ Bartender
Las Vegas
Summary
Friendly and dependable customer professional with over 12 years of experience in restaurants and retail, including assistant manager and manager roles. Skilled in team leadership, conflict resolution, and creating positive guest experiences in fast-paced, high-pressure environments. Speak 3 languages, English, Portuguese and Spanish. Currently working in Private transportation, bringing strong communication and service skills to every client interaction. Ready to bring energy, professionalism, and hospitality to a flight attendant role.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Rideshare Driver
Uber, Lyft, Elife
2023.08 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Followed company guidelines and policies when interacting with passengers.
- Responded to passenger concerns and complaints politely and professionally.
- Enhanced rider satisfaction by providing clean, safe, and friendly traveling environment.
- Achieved top driver status with consistent positive feedback from clients.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Manager
NYS Collection Eyewear
2019.02 - 2023.07
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Server Assistant Manager
Barraca
2016.10 - 2019.02
- Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server Assistant Manager
El Gato Negro
2013.04 - 2016.09
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Worked closely with the chef on optimizing menu offerings based on guest feedback trends, leading to higher overall satisfaction scores.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Server
Ruggles Grill
2012.05 - 2013.02
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Tourism And Hospitality
Uni-BH
Belo Horizonte, Brazil 2001.05 -
High School Diploma -
Cotemig
Belo Horizonte 2001.05 -
Skills
Customer service
Punctuality
Customer engagement
Adaptability and flexibility
Multitasking and organization
Schedule management
Effective communication skills
Teamwork and collaboration
Strong working relationships
Multitasking Abilities
Timeline
Rideshare Driver
Uber, Lyft, Elife
2023.08 - Current
Manager
NYS Collection Eyewear
2019.02 - 2023.07
Server Assistant Manager
Barraca
2016.10 - 2019.02
Server Assistant Manager
El Gato Negro
2013.04 - 2016.09
Server
Ruggles Grill
2012.05 - 2013.02
Bachelor of Arts - Tourism And Hospitality
Uni-BH
2001.05 -
High School Diploma -
Cotemig
2001.05 -