Thomas Costa
Villeneuve-les-Avignon
Summary
Passionate about the world of specialty coffee, I've always been curious to understand every step, from the plantation to the cup. In a quest to deepen my knowledge, I completed the Green Coffee Initiation training. My desire to learn more drives me to explore every opportunity that comes my way.
Overview
4
4
years of professional experience
Work History
Sales Assistant
SANTAFOO
12.2023 - 04.2024
- Established rapport with customers using active listening and interpersonal skills.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Barista / Animateur Commercial
CAFÉ CARON
10.2021 - 05.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Paid attention to detail while completing assignments.
Amazon FBA Seller
Amazon
03.2020 - 09.2021
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Education
Green Coffee Initiation -
École Lomi
Paris03.2024
Cursus Linguistique -
Università Luigi Einaudi
Torino05.2020
BTS Commerce International -
IFC AVIGNON
Avignon, France06.2018
Skills
- Cold-calling
- Customer Needs Assessment
- Goal-Oriented
- Customer Service
- Active Listening
- Relationship Building
- Strong Communication and Interpersonal Skills
- Adaptability
- Attention to Detail
Hobbies
Passionate by discovering new countries, new cultures.
I've been living in Italy for two years where i discovered the world of coffee.
Various trips in US and Canada where i've experimented new coffee consumption habits.
I wish now to discover coffee producer countries and especially Colombia.
Languages
French
Bilingual or Proficient (C2)
Italian
Advanced (C1)
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Sales Assistant
SANTAFOO
12.2023 - 04.2024
Barista / Animateur Commercial
CAFÉ CARON
10.2021 - 05.2022
Amazon FBA Seller
Amazon
03.2020 - 09.2021
Green Coffee Initiation -
École Lomi
Cursus Linguistique -
Università Luigi Einaudi
BTS Commerce International -
IFC AVIGNON
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