Teresa Ruglio
Gzira
Summary
Results-driven CRM Coordinator with advanced expertise in MS Office applications. Known for reliability and adaptability, I excel at multitasking without compromising work quality. Strong interpersonal, communication, and organizational skills enable me to train, motivate, and supervise customer service personnel. Enthusiastic about participating in a dynamic, fast-growing international work environment.
Overview
9
9
years of professional experience
Work History
CRM Coordinator
SOFT2BET
11.2023 - Current
- Developed and maintained customer profiles in the company's CRM system.
- Created and implemented strategies to improve customer relations.
- Coordinated with various departments to ensure accurate data entry into the CRM system.
- Provided technical support for users of the CRM system as needed.
- Managed contact lists and mailing campaigns within the CRM system.
- Identified opportunities to increase efficiency in managing customer relationships in the company's CRM system.
REAL STATE MANAGEMENT ADVISOR
REAL ESTATE
Berlin
01.2022 - 09.2023
- Proposed investment solutions based on a thorough understanding of the client's objectives.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Coordinated open houses and showings for potential buyers and sellers.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
CUSTOMER SUPPORT IGaming
Bet365
Malta
03.2022 - 09.2022
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Provided timely responses to customer emails and phone calls.
- Resolved customer complaints in a professional manner.
CUSTOMER SUPPORT IGaming
Global Genesis Limites
Malta
01.2021 - 02.2022
- Resolved customer complaints in a professional manner.
- Processed customer orders accurately and efficiently.
- Developed detailed reports on customer feedback data.
- Managed customer accounts by tracking order history and payment information.
GAME PRESENTER ROULETTE TABLE & POKER TABLE
AuthenticGaming
Malta
10.2018 - 05.2021
- Provided guests with game instructions and rules.
- Demonstrated the use of gaming equipment to customers.
- Ensured that all safety regulations were adhered to during each game session.
OFFICE ADMINISTRATOR
Belair Company
Gzira
01.2017 - 10.2018
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
ACCOMODATION COORDINATOR
EC English School
St Julian's
01.2016 - 12.2017
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Provided technical support to staff members regarding software applications and hardware systems.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized travel plans for business trips including flights, hotels, car rentals.
Education
LIFE COACH CERTIFICATE -
Udemy Academy
01.2023
HIGH SCHOOL DIPLOMA - SCIENCE
Caracas
Caracas, Venezuela01.2021
PHYSICS & MATHS TUTOR
Universidad Catolica Andres Bello
Caracas, VenezuelaSkills
- Open-minded and disciplined
- Engaging and philanthropic
- Versatile and innovative
- Strategic Planning
- Attention to Detail
- Market Penetration
- Customer-focused
Awards
2019 Miss Universe Malta
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Italian
Beginner (A1)
A1
Websites
Hobbies and Interests
Reading, studying self development courses, dancing, playing guitar, painting, exercising, cooking.
Beleifs
- I am a dedicated professional who believes that personal growth is the foundation of meaningful work and a fulfilling life. By continuously striving to be my best self, I bring that commitment to everything I do, ensuring that my work reflects both excellence and purpose.
Timeline
CRM Coordinator
SOFT2BET
11.2023 - Current
CUSTOMER SUPPORT IGaming
Bet365
03.2022 - 09.2022
REAL STATE MANAGEMENT ADVISOR
REAL ESTATE
01.2022 - 09.2023
CUSTOMER SUPPORT IGaming
Global Genesis Limites
01.2021 - 02.2022
GAME PRESENTER ROULETTE TABLE & POKER TABLE
AuthenticGaming
10.2018 - 05.2021
OFFICE ADMINISTRATOR
Belair Company
01.2017 - 10.2018
ACCOMODATION COORDINATOR
EC English School
01.2016 - 12.2017
LIFE COACH CERTIFICATE -
Udemy Academy
HIGH SCHOOL DIPLOMA - SCIENCE
Caracas
PHYSICS & MATHS TUTOR
Universidad Catolica Andres Bello
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