Teodora Bocinca
Veneux Les Sabon
Summary
- Responsible waitress with 1 year and a half of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
- Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Waitress Supervisor
Open Bar
Tulcea
04.2023 - 01.2024
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Assisted bartenders when needed during peak hours or when short staffed.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Provided exceptional service to high volume of daily customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Calculated charges, issued table checks and collected payments from customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Implemented new POS system and trained staff members on use.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Education
High School Diploma -
High School„Jean Bart” Sulina
Sulina, Romania06-2019
Skills
- Hygiene Standards
- Complaint Handling
- Order Accuracy
- Task Delegation
Languages
Romanian
First Language
English
Upper Intermediate (B2)
B2
French
Beginner
A1
Affiliations
- I like reading books about crimes and history
- go out with friends
- I'm interested in nail art
- I'm also interested in bartending
- i'm always into learning new things
Custom
At my last job i was a bartender because i had too, and i developed an interest about making drinks and cocktails. While i supervised the other waitresses i was a bartender too.
I was the one who solved the costumers problems, the PC program problems, playground, kids and all the other problems that i could take care of.
I'm a dinamic person and helpful when my help is requested .
References
References available upon request.
Timeline
Waitress Supervisor
Open Bar
04.2023 - 01.2024
High School Diploma -
High School„Jean Bart” Sulina
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