Teniola Banjoko
London, United Kingdom
Summary
Account Manager with proven expertise in client relationship management, operational excellence, and financial oversight. Skilled in leading teams, driving innovation, and delivering exceptional service across creative, presentations, reprographics, and distribution functions. Adept at strategic planning, project coordination, and identifying growth opportunities. Passionate about ESG initiatives and committed to integrating sustainable practices into business strategies. Seeking to leverage leadership and commercial acumen to drive impact in senior account management roles
Overview
13
13
years of professional experience
Work history
Account Manager, Financial Services
Williams Lea
London
11.2023 - Current
- Developed and maintained strong client relationships, earning client satisfaction score of 9.5/10, highest in 10 years, through regular communication and tailored solutions.
- Delivered digital transformation initiatives by integrating technologies to automate workflows, reducing processing time by 30%, and improving customer engagement
- Cross-collaborated with client stakeholders and internal departments to support 5-year joint venture, recommending tailored team structure for their new site. This strategic consulting approach secured £80K in additional yearly revenue and strengthened long-term partnership.
- Delivered proactive recommendations to meet evolving client needs resulting in 20% growth in account value
- Facilitated engaging and innovative workshops that uncover client ESG needs and generated £225k in new business opportunities.
- Prepared monthly and quarterly performance reports, providing insights that informed executive decision-making
- Negotiated contracts and secured agreements aligned with corporate objectives, generating £150K in additional revenue through strategic pricing and value-based solutions.
- Collaborated with senior leaders on commercial models, pricing strategies, and SOW documents to optimise profitability.
- Held full P&L responsibility, driving financial performance and 12% year-over growth, across client portfolio.
Operations Team Lead, Legal Services
Williams Lea
London
02.2020 - 11.2023
- Partnered with senior management on strategic planning initiatives, providing insights that improved decision-making and operational alignment.
- Investigated operational issues using RCA (Root Cause Analysis) tracker, prepared actionable reports, and implemented corrective measures, reducing recurring problems by 30%
- Established team operation guidelines, increasing efficiency by 15%
- Coordinated hiring, recruitment, and training strategies to build high-performing administrative team, reducing turnover by 20%. Recognised as Team Lead of the Year for exceptional leadership and operational impact.
Operations Coordinator, Legal Services
Williams Lea
London
03.2013 - 02.2020
- Facilitated training sessions for new staff to enhance their understanding of procedures.
- Assisted in budget preparation, cutting operational costs by 10%
- Prioritised tasks optimally, ensuring 100% timely completion of assignments in line with SLAs
- Led and managed team of 18 administrative staff, boosting productivity by 25%
- Improved operational efficiency by streamlining processes and implementing best practices.
Education
Bachelor of Science - Information Systems and Management
University of London
London, United KingdomSkills
- Excellent problem-solving skills with strong focus on delivering for clients
- Strong attention to detail with ability to correlate data and trends to business drivers
- Excellent communication and presentation skills with ability to convey complex business and technical concepts clearly to diverse audiences and drive adoption
- Strong commercial and financial acumen
- Proven ability in upselling and cross-selling to maximize revenue and enhance client value
- Skilled in leading cross-functional teams, providing guidance, and ensuring operational excellence
Timeline
Account Manager, Financial Services
Williams Lea
11.2023 - Current
Operations Team Lead, Legal Services
Williams Lea
02.2020 - 11.2023
Operations Coordinator, Legal Services
Williams Lea
03.2013 - 02.2020
Bachelor of Science - Information Systems and Management
University of London