Teddy Bill Shisoka
Paris
Summary
I am a dynamic and empathetic professional with a proven track record in customer service and legal assistance. Excelled in problem-solving and maintaining high standards of service delivery, contributing to significant improvements in customer satisfaction. Skilled in collaboration and passionate about ensuring guest comfort and safety, demonstrating both hard and soft skills in dynamic environments.
Overview
9
9
years of professional experience
Work History
Customer Service
Rennes Aeroport
Rennes
08.2024 - 01.2025
- Contributed ideas towards improving customer service standards.
- Provided friendly customer service to all guests.
- Greeted guests and provided customer service support.
Customer Service
Radisson Blu Hotel Port Elizabeth
Johannesburg
01.2021 - 01.2023
- Helping guests at the self check-in.
- Handling guest inquiries and complaints.
- Room service and housekeeping coordination.
- Solving guest problems such as handling situations like booking errors, maintenance issues and lost luggages.
- Prepairing and serving hot and cold breakfast and meals.
Multitasked Worker
Ibis Styles
Nairobi
01.2019 - 11.2020
- Maintaining high level of cleanliness in the establishment and arranging food displays vfor the following shifts.
- Preparing board rooms for cooprate meetings.
- Making sure guests get a warm welcome as soon as they walk in the hotel.
- Ensuring guest safety and comfort.
- Concierge services.
Legal Assistant
Office of the Director of Public Prosecutions
Nakuru
05.2016 - 03.2018
- Organized exhibits for trial proceedings.
- Responded to client calls and inquiries to deliver applicable information.
- Conducted thorough research and review of case information to assist attorneys.
- Called witnesses to give testimonies during court hearings.
Education
Bachelor's Degree - Law
Mount Kenya University
Nairobi, Kenya04-2016
Skills
- Empathethic
- Caring
- Problem solver
- Available when called upon to perform tasks
- Obedient and discipline
- Passionate attitude
- Friendly
- Patience
- Active collaboration with collegues to provide seamless service
Affiliations
- Playing musical instruments
- Reading
- Football
- Dancing
Languages
Swahili
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Timeline
Customer Service
Rennes Aeroport
08.2024 - 01.2025
Customer Service
Radisson Blu Hotel Port Elizabeth
01.2021 - 01.2023
Multitasked Worker
Ibis Styles
01.2019 - 11.2020
Legal Assistant
Office of the Director of Public Prosecutions
05.2016 - 03.2018
Bachelor's Degree - Law
Mount Kenya University
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