Taylor BACKHOUSE
SR. IMPLEMENTATION CONSULTANT
Bordeaux
Summary
Accomplished SR. Implementation Consultant with a proven track record at ICIMS, specializing in HRIS implementation and fostering teamwork. Expert in translating complex client needs into scalable solutions, significantly enhancing recruitment processes across Europe. Skilled in agile methodology and business analysis, adept at driving projects to successful completion while ensuring client satisfaction and compliance with EU regulations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
SR. Implementation Consultant
ICIMS
Bordeaux
01.2023 - Current
- Design and implement tailored recruitment solutions for large French and European companies across multiple industries (Banking, Insurance, Construction, Distribution)
- Oversee and manage all phases of project lifecycles, including the creation of detailed project plans, optimization of resources, solution deployment, SIT/UAT and post go-live care
- Lead and facilitate interactive planning meetings, design workshops and training sessions for clients, promoting best practices and fostering a collaborative environment
- Partner with sales representatives in pre-sales activities by developing compelling offers, meticulously responding to tenders, and accurately scoping projects to align with client goals.
- Conduct in-depth analysis of complex client needs and challenges, translating them into detailed and actionable specifications that guide the development of custom, scalable solutions ensuring client satisfaction.
- Shape product design and address product gaps to comply with EU regulations and align with European business customs.
Implementation Consultant
ICIMS
Paris
01.2021 - 01.2023
Business Development Manager
Easyrecrue
06.2019 - 01.2021
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
Banking Customer Service Representative
Scotiabank
01.2017 - 05.2019
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Education
Bachelor of Commerce - Finance
Peter B. Gustavson School of Business | UVIC
Victoria, Canada 09.2013 - 12.2018
Skills
HRIS implementation
Software configuration
Business analysis
Agile methodology
Data migration
Problem-solving
Teamwork and collaboration
Multitasking
Timeline
SR. Implementation Consultant
ICIMS
01.2023 - Current
Implementation Consultant
ICIMS
01.2021 - 01.2023
Business Development Manager
Easyrecrue
06.2019 - 01.2021
Banking Customer Service Representative
Scotiabank
01.2017 - 05.2019
Bachelor of Commerce - Finance
Peter B. Gustavson School of Business | UVIC
09.2013 - 12.2018
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