Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Courses
Generic
Open To Work

Tatiana Ionita

Chiajna

Summary

Experienced with diagnosing and resolving technical problems efficiently. Utilizes strong communication skills to provide clear guidance and support to users. Knowledge of HR systems maintenance and software troubleshooting ensures optimal performance and user satisfaction. Looking for opportunities as a Business Analyst or related jobs, as part of an Agile team.

Overview

20
20
years of professional experience

Work History

Learning and HR Applications Support Analyst

Societe Generale Global Business Services
Bucharest
02.2023 - Current
  • Department:
  • GSCRO/CFT/HCR; part of an Agile team; Working in a Global Support L2/L3 team across Romania, France and India as per the Agile@Scale set up.
  • Responsibilities:
  • Providing Technical Support to end users and training actors for Mylearning and HRlink tools
  • Handling HR actors’ requests: ticket monitoring and closing for each request received regarding access management, issues on the configuration, new configurations, users habilitations - via Neocase
  • Reporting tool incidents and escalating upstream data flow issues to dedicated teams
  • Participating in production monitoring committees and Agile ceremonies
  • Creating and maintaining up to date documentation, procedures
  • Participating in complex issues analysis and resolution or on evolution with the large Agile team
  • Collaborating with other team members and stakeholders on multiple topics
  • Offering support to the team leader/agile master in implementing action plans for improving service

HRIS Consultant

Cegedim Service Center
Bucharest
01.2022 - 02.2023
  • Department:
  • CDS Roumanie
  • Responsibilities:
  • Working in Jira tool when performing technical and functional analysis of client’s requests regarding Teams RH tool
  • Basic JavaScript knowledge for script reading and modification
  • Finding a technical solution for client’s functional business needs
  • In permanent contact with the Service Delivery Manager (SDM) to discuss the most appropriate solution according to the applicable law
  • Keeping the SDM informed about the work in progress and reporting eventual issues
  • Implementing specific settings and testing before configuration delivery
  • Customizing standard tool configuration

Subject Matter Expert

Societe Generale Global Business Services
Bucharest
01.2020 - 01.2022
  • Department:
  • Data Management France
  • Responsibilities:
  • First point of contact for operational process assigned
  • Responsible for the work quality in the team (permanent supervision, Quality Check)
  • Participating in operational meetings with the client
  • Part of Leannovation project as an ambassador; ensuring that at least 50 % of the team implemented at least 1 Lean Idea/teammate/year
  • Facilitated idea generation workshops to support team collaboration and track implementation progress. Assisted in process improvement initiatives and contributed to knowledge management efforts.
  • Support manager’s activity and decision in front of the team
  • Analyzed customer concerns and implemented suitable resolutions to mitigate risks and ensure prompt service.
  • Presenting the process improvements to the local HR team
  • In permanent contact with the innovation PMs
  • Keeping session minutes, supervising and implementing process transformation

Human Resources Specialist with French

Societe Generale Global Business Services
Bucharest
05.2014 - 12.2019
  • Responsibilities:
  • Responsible for the seniority benefits sector: medals of honor
  • Evaluated employee documentation and certifications to maintain data integrity, focusing on absences, prior experiences, contract disruptions, and expatriation patterns.
  • Running monthly reports to check the bonus payments accuracy
  • Performing regular quality checks of the main activities
  • Oversaw resolution of complex customer complaints to enhance satisfaction.
  • Ordering engraved medals during each campaign and validating the invoice
  • Administered and refined procedures, ensuring timely updates to align with organizational standards.
  • Developed and delivered comprehensive training sessions to enhance new joiner integration.
  • Assisted with HR administrative tasks. Issued various certificates to employees. Supported team members in maintaining accurate records.
  • Offering support for local HR actors

Contract Renewal Specialist with French

ORACLE ROMANIA SRL
Bucharest
06.2008 - 08.2012
  • Department: GRSC (Global Renewal Support Center)
  • The main goal was ensuring the successful renewal of Support Service Contracts for existing French customers
  • Responsibilities:
  • Up selling support services for existing active contracts
  • Educating customers on e-business practices
  • Identifying customer requirements and needs for support services, including contractual terms and conditions, support service offers and products
  • Promptly handling and solving customer complaints and performing all necessary modifications in the system
  • Correctly preparing quotes and tenders
  • Searching for the wright person in charge of Oracle support contracts; contact checking, pricing, chasing, payments, rescheduling, booking, etc.
  • Responsible for the renewal process for public sector clients (tenders)

Customer support agent with French

SOFTWIN SRL / WEBHELP ROMANIA SRL
Bucharest
09.2006 - 02.2008
  • Department: Customer service
  • Responsibilities:
  • Provided essential commercial support to clients of a French internet provider through the issuance of recommended letters with legal implications.
  • Assessed customer requirements and needs to enhance service delivery.
  • Resolved customer requests and complaints in accordance with established procedures.
  • Evaluated customer files and database information to determine optimal solutions.

Education

University of Bucharest - Philology

University of Bucharest
01-2006

High School - Foreign Languages

Nichita Stanescu High School
Ploiesti
01-2002

Skills

  • MS office: Word, Excel, Outlook, PowerPoint
  • Oracle, SAP, Neocase, Gershwin, SharePoint, PeopleDoc, Teams RH, Jira, Confluence, MyLearning (Cornerstone solution), other HR tools and databases
  • Beginner JavaScript and SQL knowledge
  • Problem solving, client oriented, customer relationship management
  • Good communicator and team player, teaching skills
  • Resilient, active listener
  • Creativity
  • Analytical and synthetic thinking

Languages

French - Advanced
English - Advanced
Russian - Medium/Advanced
German - Basic

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

HybridRemote

Salary Range

€45000/yr - €200000/yr

Timeline

Learning and HR Applications Support Analyst

Societe Generale Global Business Services
02.2023 - Current

HRIS Consultant

Cegedim Service Center
01.2022 - 02.2023

Subject Matter Expert

Societe Generale Global Business Services
01.2020 - 01.2022

Human Resources Specialist with French

Societe Generale Global Business Services
05.2014 - 12.2019

Contract Renewal Specialist with French

ORACLE ROMANIA SRL
06.2008 - 08.2012

Customer support agent with French

SOFTWIN SRL / WEBHELP ROMANIA SRL
09.2006 - 02.2008

High School - Foreign Languages

Nichita Stanescu High School

University of Bucharest - Philology

University of Bucharest

Courses

  • 2008 - Time management training
  • 2015- Interpersonal relationships and communication training
  • 2016- Six Sigma training- yellow belt
  • 2016- Introduction in Coaching abilities
  • 2017 - Presentation skills
  • 2020 - Continuous improvement trainings: Idea generation, Problem solving, KM tools & practices
  • 2025 - Fundamentals of Business Analysis
  • 2026 - Agile Project Management
Tatiana Ionita