Tarun Sankar
Infra Managed Services Specialist
Bengaluru
Summary
Service delivery manager with 13 years of IT industry experience, specializing in IT infrastructure operations, incident and problem management, and IT service delivery. Certified in ITIL v3 and PMP, demonstrating a strong commitment to best practices in project management. Proven track record of improving service delivery efficiency and enhancing operational performance. Seeking challenging project management roles to leverage extensive expertise and drive organizational success.
Overview
3
3
Certifications
13
13
years of professional experience
Work History
Project Manager - Project Services Offshore
Accenture
04.2014 - Current
- Executed end-to-end migrations and upgrades of client-facing environments with seamless results.
- Oversaw project logistics, including resource scheduling, procurement, and onboarding activities.
- Streamlined stakeholder management through effective planning, monitoring, and reporting.
- Managed initiatives for incident reduction, backlog clean-up, and quality audits as primary contact.
- Coordinated cross-functional meetings to track issues, manage escalations, and resolve production challenges.
- Delivered project closure reports, budget forecasts, and performance analytics while enhancing procurement processes.
- Chaired demand management governance committee meetings attended by clients and service delivery managers.
- Prepared customized quotations based on client requirements and facilitated necessary purchase orders.
- Led cross-functional teams to deliver complex projects on time and within budget.
IT Executive
Quikjet Cargo Airlines Pvt. Ltd.
05.2013 - 04.2014
- Secured virtual server from suspected hacking threat through strategic configuration changes.
- Installing and troubleshooting all major software’s.
- Scheduling all contracts for renewal, related to Information Technology (IT).
Education
Post Graduate - Project Management
University of Massachusetts Amherst and Isenberg School of Management
Massachusetts, US05.2022
Bachelor of Engineering Technology - Computer Science
Nagarjuna College of Engineering and Technology
Bengaluru, KA, India05.2013
Skills
Service delivery and IT project management
Project oversight
Agile project delivery
Strategic IT operations
Incident, problem, and change control
Service level agreement management
Data center and IT infrastructure management
Resource allocation planning
Budgeting and cost efficiency
Operations oversight
Requirement gathering and analysis
Stakeholder, vendor, and client relations
Compliance auditing
Team development
Certification
ITIL Foundation V3, 2017-11-01
Accomplishments
- Received Accenture awards in 2022 for 'Great Work' and 'Collaborating Effectively,' demonstrating proficiency in achieving results and fostering teamwork.
- Honored with Accenture's Top Talent award and Gold Trophies in FY 2017 for exceptional contributions and commitment to excellence.
Timeline
Project Manager - Project Services Offshore
Accenture
04.2014 - Current
IT Executive
Quikjet Cargo Airlines Pvt. Ltd.
05.2013 - 04.2014
Post Graduate - Project Management
University of Massachusetts Amherst and Isenberg School of Management
Bachelor of Engineering Technology - Computer Science
Nagarjuna College of Engineering and Technology