Tarek BENZIANE
Créteil
Summary
A confident and highly motivated individual with a strong background in customer service, sales, and technical support, seeking a Steward position with Etihad Airways. Skilled in handling high-pressure situations, building rapport with diverse international clients, and ensuring customer satisfaction. Fluent in five languages, I offer a unique advantage in communicating with a broad range of passengers. My professional demeanor, teamwork skills, and focus on delivering exceptional service make me a perfect fit for this dynamic and international role.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Fiber Optics Technician
Orange
01.2025 - Current
- Managed on-site technical issues and provided immediate resolutions, ensuring minimal disruption to client services.
- Ensure customer satisfaction by delivering high-quality service, responding to feedback, and adapting to varying customer needs and expectations.
- Interacted directly with clients to explain technical problems and solutions, demonstrating clear communication and customer care.
- Efficiently manage multiple customer appointments and tasks, ensuring all installations and troubleshooting are completed within set deadlines while maintaining high standards of service.
Market Vendor (Part-Time)
Clem & Ju Collas
07.2024 - Current
- Customer Interaction: Engage with customers to promote and sell products, offering personalized service and recommendations to meet their needs and preferences.
- Sales and Product Knowledge: Demonstrate a strong understanding of products, helping customers make informed choices, and handling customer questions effectively.
- Time Management: Efficiently manage the market stall during operating hours, ensuring the timely setup, restocking, and closing of the stand while maintaining a high standard of cleanliness and organization.
- Teamwork: Collaborate with other vendors and market staff to ensure smooth operations and coordinate activities such as shared restocking or joint promotions.
Internship in Fiber Optics.
Solutions 30.
09.2024 - 12.2024
- Assisted in troubleshooting and resolving technical issues for clients.
- Collaborated with a team of technicians to deliver timely solutions to clients, meeting strict deadlines and ensuring customer satisfaction.
- Assisted in managing installation schedules and ensured that all tasks were completed within the allocated time
- Interacted directly with clients to explain technical problems and solutions, demonstrating clear communication and customer care.
Education
Bac +2 - English Literature And Civilization
Aix-Marseille University
Aix-en-Provence, France 09.2022 - 06.2024
Bachelor - Applied Foreign Languages (AFL)
Belhadj Bouchaib University
Ain Temouchent, Algeria 09.2019 - 06.2022
Skills
- Fluent in five languages (English, French, Arabic, Spanish and Berber), knowledge of various cultures of diverse and customs, acquired through language studies and personal experience
- With experience in both retail and technical customer-facing roles, I am highly skilled in delivering exceptional service by actively listening, understanding, and addressing customers needs
- Capable of managing multiple responsibilities, meeting deadlines, and ensuring smooth operations in a fast-paced environment
- Expertise in managing challenging situations calmly and efficiently, ensuring positive outcomes for both clients and the company
- Strong team player with the ability to adapt and work seamlessly in collaborative, fast-paced settings
- Proficient in using various digital tools and devices
- Highly efficient in managing time and prioritizing tasks to meet deadlines and deliver excellent results consistently
Timeline
Fiber Optics Technician
Orange
01.2025 - Current
Internship in Fiber Optics.
Solutions 30.
09.2024 - 12.2024
Market Vendor (Part-Time)
Clem & Ju Collas
07.2024 - Current
Bac +2 - English Literature And Civilization
Aix-Marseille University
09.2022 - 06.2024
Bachelor - Applied Foreign Languages (AFL)
Belhadj Bouchaib University
09.2019 - 06.2022
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