Tanzeela Shahzadi
Doha,Qatar
Summary
To be a professional utilizing the skills and knowledge, to help the organization to achieving its goals and simultaneously accomplish career growth in the field of Marketing, Sales, Operations
0 3 years experience Front desk officer at NCTH Hotel . 2 years experience as marketing representat ive in cleaning company. 1 year experience as cashier. Intermediate qualification. Strong team p layer with excellent communication and interpersonal skills. Able to work under pressure, multitask, and meet deadlines
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Receptionist (Host)
NCTH Hotel
DUBAI, DUBAI
- A hotel providing various services to guests.
- Establish and develop long-term customer relationships.
- Warmly welcome guests as they arrive.
- Assigns guests to the proper rooms upon check-in.
- Manage the flo w of guests to ensure a balanced seating plan for servers.
- Handle guest enquiries and complaints professionally.
- Coordinate with servers and management to accommodate special requests.
- Assist in compiling daily reports on reservations, guest flow or feedback.
- Manages phone and online reservations, and event bookings.
- Processes customer payments, and verifies credit card information.
- Maintains accurate records of bookings and payments.
- Escalates more critical issues and concerns to the supervisor, or appropriate teams.
- Interacts with guests, as well as recreation members and individuals in the local community.
- Always ensures the safe and efficient delivery of all recreational services and facilities to hotel guests, and recreation members.
- To ensure the utmost due diligence regarding the safety of all hotel guests and club members whilst using the facilities.
- Has complete knowledge of all recreation services, facilities, as well as other hotel services and facilities.
- A hotel providing various services to guests.
- Processed payments for accommodations, services, and resolved billing discrepancies with tact.
- Managed inventory of front desk supplies and placed orders to avoid shortages.
- Updated guest records and reservation systems with accuracy, safeguarding personal information.
- Developed strong rapport with regular guests, recognising their preferences for personalised service.
- Maintained current spreadsheets tracking office work, visitors and key metrics.
- Take guest information and inform waiting times to guests accurately when tables are not immediately available.
- Coordinated travel arrangements and itineraries for staff trips, conferences and meetings.
- Facilitated swift check-out processes, ensuring guest satisfaction and encouraging return visits.
- Answer the phone and answer question concerning the menu and restaurant, ensuring all queries are answered timely and accurately
- Maintained a tidy reception area, ensuring a welcoming environment for all guests.
- Used Microsoft Office to track information, update records and write correspondence.
- Managed external correspondence by drafting client emails and letters.
- Organised and updated master calendar of appointments, meetings and events.
- Coordinated with housekeeping to maintain room readiness and address guest requests promptly.
- Managed telephone switchboard, fielded calls with professionalism, and transferred to appropriate departments.
- Compiled daily reports on guest arrivals, departures, and occupancy rates for management review.
- Assisted in organising events and conferences, including room setups and catering arrangements.
Cashier (POS)
Burg Hyper Market and AlFardan Gardens
Doha, Qatar
07.2024 - Current
- Processed customer transactions efficiently using point-of-sale (POS) systems to ensure accurate billing and payment handling.
- Engaged with customers to provide excellent service by answering queries and offering product recommendations directly related to purchases.
- Handled cash, credit, and debit transactions, ensuring meticulous verification of payments and maintaining security protocols.
- Resolved customer issues regarding transactions, including exchanges and refunds, while maintaining a professional demeanor.
- Assisted customers in selecting products by providing informative guidance on items and offers at the point of sale.
- Collaborated closely with store management for daily operations success.
- Packaged customer items carefully, ensuing merchandise safety.
Education
Certificate of Higher Education - FA
Govt City Collage
Pakistan 01.2007 - 03.2009
Skills
- Team player
- Excellent communication
- Interpersonal skills
- Work under pressure
- Multi-tasking
- Meet deadlines
- Complaint handling
- Refund and exchange processing
- Credit and cash transactions
- Customer assistance
- Store merchandise handling
- Store merchandise stocking
- Credit and debit processing
- Money management
- Currency counting
- Sale tag placement
- Cash register operations
- Merchandise replenishment
- Cash drawer management
- Self checkout assistance
- Sensitive information handling
- Drawer maintenance
Languages
English
Intermediate
Hindi
Intermediate
Punjabi
Intermediate
References
References available upon request.
Timeline
Cashier (POS)
Burg Hyper Market and AlFardan Gardens
07.2024 - Current
Certificate of Higher Education - FA
Govt City Collage
01.2007 - 03.2009
Front Desk Receptionist (Host)
NCTH Hotel
Similar Profiles
AWAL HOSSAINAWAL HOSSAIN
Catering Supervisor at National Corporation for Tourism & Hotels (NCTH)Catering Supervisor at National Corporation for Tourism & Hotels (NCTH)
Ayushi SharmaAyushi Sharma
Senior Internal Auditor at National Corporation For Tourism And Hotels (NCTH)Senior Internal Auditor at National Corporation For Tourism And Hotels (NCTH)
Ahmed GenenaAhmed Genena
Internal Auditor at NCTHInternal Auditor at NCTH