Tanusha Majumdar
Cergy
Summary
A dedicated Management student from ESSEC Business School with 3 years of rich experience in Strategy Consulting, Analytics, and Risk Management. Brings forward a strong data-driven skill set vital for contemporary business environments. Eager to leverage her academic learnings and professional background in roles that align with her expertise and education at ESSEC.
Overview
3
3
years of professional experience
Work History
Assistant Manager(Analytics)-Trust & Safety
Swiggy
01.2022 - 01.2023
- Conducted RCAs for facilitating better growth and preventing abuse at Swiggy's Instamart business using tools such as MySQL, Python , Excel & Power BI
- Utilized data analytics techniques to construct and monitor dashboards and KPIs for Swiggy and served as a Project Manager to achieve deliverables across all business units
- Decreased Fraud Cost Per Order by conducting Root Cause Analysis and on-site experience in high-risk cities of Jaipur, Delhi NCR, and Lucknow in Q1 2022, resulting in savings of over $4000 for a total of 30 million orders
- Enhanced customer experience by promptly taking disciplinary actions against unethical agents and associates
- Identified MOs of fraudulent activity by analyzing historical data and collaborating with the Product and Operations team
- Currently working on improving the driver organization, identifying RCAs, and creating governance rules to reduce delivery agent-led fraud in missing items, incorrectly marked as delivered, and canceled orders.
Data Science Analyst
Accenture Strategy & Consulting
07.2021 - 01.2022
- Provided consulting services to T-Mobile, a Fortune 100 US telecom company, in designing customer acquisition strategies using data science methodology
- Applied NLP techniques such as Topic Modelling and Propensity Modeling to acquire 10,000 customers with 80% accuracy
- Utilized analytics tools such as Power BI, Apache Spark, and SQL to generate actionable insights
- Predicted caller intent to enhance customer experience by applying machine learning techniques on survey data and call recordings.
Decision Analytics Associate
ZS Associates
02.2021 - 07.2021
- Served as an analytics professional on ZS Clinical Research & Development Team, collaborating with a Fortune 50 US-based pharmaceutical client for their data science requirements
- Worked extensively with MS-Excel, PowerPoint and analytics tools specific to the pharmaceutical industry such as Aetion, Atlas, Spotfire, and TrinetX
- Conducted patient finding and patient journey analysis for rare diseases in the US and assisted clients in the preclinical studies and clinical development stage of diseases, including patient finding for Covid-19 vaccine studies
- Applied SQL, Python and Spotfire extensively for analyzing patient population, demographics and geo-coding
- Utilized functional knowledge of tools to identify patients who are most at risk with various clinical procedures or drugs.
Data Analyst
Eko India Financial Services
11.2020 - 02.2021
- Worked as a data analyst at Eko, a fintech company that facilitates transactions for end customers and gig entrepreneurs through cash intermediaries, working on tools such as SQL, Power BI, and Python
- Prepared reports for internal teams and partners/clients of Eko and managed data requests from lenders and investment bankers/partners of Eko
- Responded to data requests from SBI Kiosk using Power BI and MySQL
- Performed K-Means Clustering & Hierarchical Clustering on Merchants and API Partners data to distinguish characteristic properties of API partners
- Conducted a comprehensive statistical analysis on Loyalist, Potential Loyalist, and Lost merchants using demographics, Gross Transaction Volume, and number of transactions across 20 products.
Education
Bachelor's in Electronics & Communication Engineering -
Birla Institute of Technology Mesra
01.2020
Masters in Management -
ESSEC Business School
Cergy, FranceSkills
- Statistics
- Python
- SQL
- MS-Excel
- MS-Powerpoint
- Machine Learning
- Power BI
- Business Planning
- Consulting
- Strategic Planning
- Project Management
- Retail Operations
Websites
Additional Information
- Freelance Data Analytics trainer to university students and early professionals since the past 2 years.
- Had a Department Rank-2 at BIT Mesra
- Have had several volunteering and leadership experiences across NGOs
- Content Creator in Music, with several years of study in Classical Music.
Timeline
Assistant Manager(Analytics)-Trust & Safety
Swiggy
01.2022 - 01.2023
Data Science Analyst
Accenture Strategy & Consulting
07.2021 - 01.2022
Decision Analytics Associate
ZS Associates
02.2021 - 07.2021
Data Analyst
Eko India Financial Services
11.2020 - 02.2021
Bachelor's in Electronics & Communication Engineering -
Birla Institute of Technology Mesra
Masters in Management -
ESSEC Business School
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