TAMARA LILIC
Paris,France
Summary
Dynamic professional with extensive experience in sales, retail, and team leadership across various sectors. Proven expertise in customer relations, negotiation, and managing commercial operations from beginning to end. Known for reliability, adaptability, and proactive problem-solving.
Overview
18
18
years of professional experience
1970
1970
years of post-secondary education
Work history
Retirement Fund Administrator
KLESIA FRANCE
01.2023 - 01.2025
- Managed retirement case files
- Processed contribution reimbursements and adjustments
- Participated in amicable collection processes
- Coordinated debt recovery calendars and deadlines
- Handled both incoming and outgoing client communication (email, phone)
Store Manager
ZARA HOME France
01.2018 - 01.2020
- Oversaw store operations and team coordination
- Managed KPIs, visual merchandising, and team recruitment/training
- Ensured client satisfaction and team performance tracking
Deputy Manager
ZARA HOME France
01.2017 - 01.2018
- Supported sales and merchandising operations
- Assisted in team supervision and cashier coordination
Sales Assistant
ZARA HOME France
01.2014 - 01.2017
- Provided customer service and sales assistance
- Managed stock reception and floor arrangement
- Handled POS and cash operations
Key Account Manager
PROCTER & GAMBLE Serbia
01.2010 - 01.2014
- Managed a portfolio of large retail clients (~€1M annual budget)
- Negotiated commercial terms and executed trade marketing plans
- Coordinated logistics, forecasts, and on-time deliveries
Distributor Account Manager
NELT Serbia
01.2007 - 01.2010
- Company Overview: Distributor of FMCG
- Managed B2B client relationships and order tracking
- Analyzed sell-in/sell-out performance and optimized stock flow
- Distributor of FMCG
Education
Purchasing Certificate -
IFOCOP
Paris /2020 -
Bachelor - Industrial Management
Radomir Bojkovic
Krusevac, SerbiaSkills
- Sales Force and Negotiation
- Client Relationship Management
- Portfolio Development
- Sales Administration
- Reporting
- B2B Operations
- B2C Operations
- Good interpersonal skills
- Curiosity
- Rigor
- Proactivity
- Autonomy
- Adaptability
Languages
French
Proficient (C2)
English
Advanced (C1)
Timeline
Retirement Fund Administrator
KLESIA FRANCE
01.2023 - 01.2025
Store Manager
ZARA HOME France
01.2018 - 01.2020
Deputy Manager
ZARA HOME France
01.2017 - 01.2018
Sales Assistant
ZARA HOME France
01.2014 - 01.2017
Key Account Manager
PROCTER & GAMBLE Serbia
01.2010 - 01.2014
Distributor Account Manager
NELT Serbia
01.2007 - 01.2010
Purchasing Certificate -
IFOCOP
/2020 -
Bachelor - Industrial Management
Radomir Bojkovic
Hobbies and Interests
- Travel
- Music
- Personal Development
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