Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hobbies and Interests
Generic
TAMARA LILIC

TAMARA LILIC

Paris,France

Summary

Dynamic professional with extensive experience in sales, retail, and team leadership across various sectors. Proven expertise in customer relations, negotiation, and managing commercial operations from beginning to end. Known for reliability, adaptability, and proactive problem-solving.

Overview

18
18
years of professional experience
1970
1970
years of post-secondary education

Work history

Retirement Fund Administrator

KLESIA FRANCE
01.2023 - 01.2025
  • Managed retirement case files
  • Processed contribution reimbursements and adjustments
  • Participated in amicable collection processes
  • Coordinated debt recovery calendars and deadlines
  • Handled both incoming and outgoing client communication (email, phone)

Store Manager

ZARA HOME France
01.2018 - 01.2020
  • Oversaw store operations and team coordination
  • Managed KPIs, visual merchandising, and team recruitment/training
  • Ensured client satisfaction and team performance tracking

Deputy Manager

ZARA HOME France
01.2017 - 01.2018
  • Supported sales and merchandising operations
  • Assisted in team supervision and cashier coordination

Sales Assistant

ZARA HOME France
01.2014 - 01.2017
  • Provided customer service and sales assistance
  • Managed stock reception and floor arrangement
  • Handled POS and cash operations

Key Account Manager

PROCTER & GAMBLE Serbia
01.2010 - 01.2014
  • Managed a portfolio of large retail clients (~€1M annual budget)
  • Negotiated commercial terms and executed trade marketing plans
  • Coordinated logistics, forecasts, and on-time deliveries

Distributor Account Manager

NELT Serbia
01.2007 - 01.2010
  • Company Overview: Distributor of FMCG
  • Managed B2B client relationships and order tracking
  • Analyzed sell-in/sell-out performance and optimized stock flow
  • Distributor of FMCG

Education

Purchasing Certificate -

IFOCOP
Paris
/2020 -

Bachelor - Industrial Management

Radomir Bojkovic
Krusevac, Serbia

Skills

  • Sales Force and Negotiation
  • Client Relationship Management
  • Portfolio Development
  • Sales Administration
  • Reporting
  • B2B Operations
  • B2C Operations
  • Good interpersonal skills
  • Curiosity
  • Rigor
  • Proactivity
  • Autonomy
  • Adaptability

Languages

French
Proficient (C2)
English
Advanced (C1)

Timeline

Retirement Fund Administrator

KLESIA FRANCE
01.2023 - 01.2025

Store Manager

ZARA HOME France
01.2018 - 01.2020

Deputy Manager

ZARA HOME France
01.2017 - 01.2018

Sales Assistant

ZARA HOME France
01.2014 - 01.2017

Key Account Manager

PROCTER & GAMBLE Serbia
01.2010 - 01.2014

Distributor Account Manager

NELT Serbia
01.2007 - 01.2010

Purchasing Certificate -

IFOCOP
/2020 -

Bachelor - Industrial Management

Radomir Bojkovic

Hobbies and Interests

  • Travel
  • Music
  • Personal Development
TAMARA LILIC