Sylviana Andriamalaharison
Head Of Transports
Villemomble
Profil professionnel
Independent and enthusiastic, my diverse experiences have enabled me to strengthen my skills and learn about the various tools and techniques used in overseas transport.
I have an excellent ability to create memorable customer experiences while exceeding sales targets. Mastering sales techniques and possessing in-depth knowledge of transport & logistics services, I am also recognized for my sense of service, versatility, and ability to work effectively in a team.
Looking for new challenges, I would like to join an organization where I can contribute my energy and enthusiasm for challenges.
Vue d'ensemble
27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Expérience
Deputy Operations Manager
Deugro
Roissy-en France, France
12.2024 - 12.2025
- Transportation development within the framework of the project
- Technical expertise
- Analytical skills
- Risk management
- Monthly performance management
- Operational team leadership qualities
- Organizational skills
- Time management
- Interpersonal skills
- Skills in generating procedures
- Adaptability
- KPI analysis and monitoring
SALES ADVISOR & SHIPPING SUPERVISOR
MAURITANIE LOGISTIQUE SA
Nouakchott, Mauritania, Mauritania
07.2018 - 02.2024
- Projects/Customers: BP Mauritanie - SHELL Mauritanie - Seismic research EXXONMOBILE Mauritanie -TOTAL E&P Mauritanie - PC Mauritanie - Tecnhip Energies - Ensco -Kinross Tasiast - Weatherford - Schlumberger - BGP - Wartsila- Eiffage
- Management, support, training of the shipping operational team
- Develop and maintain strong working relationships with international shipping professionals
- Contribute to the team's objectives in a fast-paced environment.
- Update and apply procedures with the team and establish SOPs for customers
- Train the team on customer service, KPIs, margin management and operational and organizational strategies.
- Handle calls of tenders with Maurilog Business Development Manager team for integrated service for the Energy, Oil & Gas and Mining industries
- Maintain sustainable customer relationships, effective communication, quick response for long-term loyalty and an expanded customer base.
- Technical studies of requests, establish quotations with the Sales team.
- Negociate and establish contracts, Invoicing and monitoring of the Statement of account (SOA) with the Financial Department and Customers.
- Focal point of customers to review current services/contract, build and maintain relationships to promote long term business growth.
SALES & TENDER
DB SCHENKER France
Gennevilliers
07.2016 - 05.2018
- Technical study, response to calls for tenders and quotations
- Achievement of commercial objectives defined by Management and the team
- Collaborate with the shipping operations department and the various agents to optimize the success of operations
- Able to work independently and collaboratively in a team environment.
- Project, Oil & Gas Department
SALES ADVISOR & SHIPPING SUPERVISOR
DB SCHENKER France
Nouakchott
01.2017 - 07.2017
- Increase sales by providing service advice and customizing offers according to each customer's needs.
- Maintain up-to-date knowledge of applicable changes (price or procedure) to local services in order to provide the best service and update for all customer needs.
- Monitore service after sale & tender replying, implement projects as per contracts.
- Work with various departments for daily operations and updates.
- Partner of MAURITANIE LOGISTIQUE SA
OPERATIONAL DEPARTMENT GROUP MANAGER
DB SCHENKER France
Gennevilliers
08.2011 - 07.2016
- Supervision, support and work with the shipping operational team
- Develop and maintain strong working relationships with international shipping professionals
- Contribute to the team's objectives in a fast-paced environment.
- Update and implement procedures with the team and establish SOPs for customers
- Perform with the team on customer KPIs, margin management and operational and organizational strategies.
- Client focal point to provide tailor-made solutions to meet a wide range of requirements
- Invoicing according to quotes and contracts, monitoring of collections.
- Project, Oil & Gas Department
SHIPPING CHARTER BROKER
Société de Transports et d'Affrètements Réunis (S.T.A.R)
Paris, France
10.2007 - 01.2011
- Carry out voyage calculations and compare possibilities based on market trends and company policies
- Negotiate and establish voyage charter party with operators/brokers
- Make charter details available to operators (quantity, dates, port of loading and discharge, agents, conditions)
- Attend to maritime conferences and/or events
- Keep all abreast of chartering operation, latest ship details, schedules and updates
- Liaise with stakeholders on processes for pre- and post-fixture.
- Monitor and analyse market directions.
- Follow details of port calls for statement of facts; laytime calculation
- Ensure the safe delivery of cargo in the most cost-effective way
- Prepare findings and update chartering databases.
CUSTOMER SERVICE & DOCUMENTATION MANAGER
Ireland Fraser Madagascar / P&O Nedlloyd
Antananarive
05.2001 - 04.2004
- Representative of P&O Neddloyd maritime line
- Focal point for clients to review current services/contracts, build and maintain relationships to promote long term business growth.
- Maintain long lasting customer relationships, effective communication, quick response for long term loyalty and expanded customer base.
- Customer visits, cotations, statistiques
- Preparation of documentation (Bill of Lading, Telex release, LOI) and invoicing of freight and demurrage.
- Shipping Line
SALES REPRESENTATIVE
Société Commerciale de Transports Transatlantiques Madagascar (S.C.T.TM)
Antananarive
09.1998 - 03.2004
- Developed strong rapport with customers
- Business prospect, cotations
- Statistiques.
- P&O Nedlloyd (Freight Forwarder, P&O Nedlloyd Shipping Lines Representative)
Formation
Advanced 2 Certificate - Language
American Cultural Center
Madagascar 01.1999 - 12.1999
Bachelor - INTERNATIONAL COMMERCE
Higher Institute of Communication, Business and Management
Madagascar 09.1995 - 07.1998
Baccalaureate Section A2 - undefined
Madagascar 01.1995 - 12.1995
Compétences
- Industrial Project Management
- Team management
- Tender Response
- Customer Contact
- Reporting, KPIs, Budget, data analysis
- Insurance Management
- Damage Assessment
- Incoterms
- Liner Terms, Chartering
- Contract Management
- Transport Management, overseas, out of gauge
- International Import/Export Customs Process
Certificats
- Excel Pro Expert, ABC SUPPLY CHAIN, 2024-09-01
- Supply And Logistics: The Fundamentals of the Supply Chain, 2021-01-01
- Training 'Speaking professionally', 2016-01-01
- Training 'Excel Advanced Functions and Macro', 2015-01-01
- Training 'Transport of Dangerous Goods - IATA Base', 2013-01-01
- Training 'International maritime transport of hazardous materials', 2011-01-01
- Training 'Legal framework for maritime transport', 2010-01-01
Informations complémentaires
- Volunteer for the Villemomble Espoir association - Telethon
- Music
- Reading novels
- Family trips
Langagues
English
Avancé (C1)
French
Expérimenté (C2)
Spanish
Débutant (A1)
Malagasy
Expérimenté (C2)
Chronologie
Deputy Operations Manager
Deugro
12.2024 - 12.2025
SALES ADVISOR & SHIPPING SUPERVISOR
MAURITANIE LOGISTIQUE SA
07.2018 - 02.2024
SALES ADVISOR & SHIPPING SUPERVISOR
DB SCHENKER France
01.2017 - 07.2017
SALES & TENDER
DB SCHENKER France
07.2016 - 05.2018
OPERATIONAL DEPARTMENT GROUP MANAGER
DB SCHENKER France
08.2011 - 07.2016
SHIPPING CHARTER BROKER
Société de Transports et d'Affrètements Réunis (S.T.A.R)
10.2007 - 01.2011
CUSTOMER SERVICE & DOCUMENTATION MANAGER
Ireland Fraser Madagascar / P&O Nedlloyd
05.2001 - 04.2004
Advanced 2 Certificate - Language
American Cultural Center
01.1999 - 12.1999
SALES REPRESENTATIVE
Société Commerciale de Transports Transatlantiques Madagascar (S.C.T.TM)
09.1998 - 03.2004
Bachelor - INTERNATIONAL COMMERCE
Higher Institute of Communication, Business and Management
09.1995 - 07.1998
Baccalaureate Section A2 - undefined
01.1995 - 12.1995