Sylvain PIGNON
Thionville
Summary
Results-driven consultant with expertise in problem-solving and client relationship management. Proven ability to implement strategies that enhance operational efficiency and drive client satisfaction.
Overview
32
32
years of professional experience
Work History
Consultant
Freelance
France
05.2025 - Current
- Conducted market research to identify client needs and industry trends.
- Assisted in the preparation of strategic presentations for stakeholder meetings.
- Analyzed data to support decision-making and improve operational efficiency.
- Independent vineyard prospecting in California on behalf of American and European clients.
- Evaluation of purchasing opportunities (location, terroir, costs, potential, type of grape varieties).
- Implementation of a marketing and communication strategy.
- Defining an implementation and development strategy.
Founder of a Start-up
DSP International
Luxembourg
03.2023 - 02.2025
- Development of a sticker-type product designed for suitcases and mailboxes in the USA (design, production, import, export, logistics, sales, website creation).
- Marketing and communication ( visual identity, social media campaigns, advertising, social media management, public relations ).
Consultant
Daou Vineyards
California
07.2022 - 01.2023
- Training of tasting room staff (40 people).
- Setting up events within the tasting room.
- French customer management.
- Client visits throughout California.
- Implementation of the sales development strategy.
- Training on the estate's and Californian wines.
General Insurance Agent
Allianz Insurance
Metz / Thionville / Luxembourg
05.2008 - 06.2022
- Developed tailored insurance solutions to meet diverse client needs.
- Educated clients on policy options and coverage benefits.
- Managed claims processing, ensuring timely resolution for clients.
- Conducted risk assessments to identify and mitigate potential exposures.
- Business development for 2 agencies specializing in automotive, home insurance, health insurance, financial investments, and professional and corporate insurance.
- Managing 1900 clients.
- Training and management of staff (10 people).
- Public relations.
Founder and Manager
Euro Pole Courtage
France
01.2002 - 04.2008
- Established strategic partnerships with key stakeholders to enhance service offerings.
- Creation and development of a financial investment brokerage firm serving individual and professional clients ( 200 clients ).
- Developed comprehensive business strategies that increased client acquisition and retention rates.
- Implemented operational improvements, resulting in streamlined processes and reduced turnaround times.
- Led a team of professionals, fostering collaboration and driving project success initiatives.
Sales Director
European General Company for Finance and Investments
Luxembourg
01.2000 - 12.2001
- Creation and development of a network of brokers in France, Belgium and Luxembourg.
- Led cross-functional teams to enhance client engagement and customer satisfaction initiatives.
- Management, training and support of brokers on financial products.
- Analyzed market trends and competitor strategies to identify new business opportunities.
- Cultivated relationships with key stakeholders to drive partnership development and expansion.
Financial Advisor
General Insurance Companies of France
France
07.1994 - 12.1999
- Developed tailored financial plans to meet client goals and risk tolerance.
- Analyzed market trends to provide informed investment recommendations.
- Cultivated relationships with clients, enhancing trust and retention.
- Educated clients on financial products and strategies for wealth management.
Education
Wine Certification -
International Wine Academy
Alsace03-2021
Official National Certification - Insurance And Risk Management
National School of Insurance Training
Paris05-2008
BTEC Higher National Diploma - Business
Higher Institute For Managers And Technicians
Metz, France06-1994
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Customer relationship management
- Client engagement
- Staff management
- Management coaching
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Timeline
Consultant
Freelance
05.2025 - Current
Founder of a Start-up
DSP International
03.2023 - 02.2025
Consultant
Daou Vineyards
07.2022 - 01.2023
General Insurance Agent
Allianz Insurance
05.2008 - 06.2022
Founder and Manager
Euro Pole Courtage
01.2002 - 04.2008
Sales Director
European General Company for Finance and Investments
01.2000 - 12.2001
Financial Advisor
General Insurance Companies of France
07.1994 - 12.1999
Wine Certification -
International Wine Academy
Official National Certification - Insurance And Risk Management
National School of Insurance Training
BTEC Higher National Diploma - Business
Higher Institute For Managers And Technicians