Sybella Rakotomavo
Le Mans
Summary
Cabin Crew with experience at Ewa Air on ATR 72 and Boeing 737.
I developed strong skills in safety, customer service excellence and cultural sensitivity. With a background at American Express and as Passenger Service Agent, I thrive in multicultural environments. Committed to the Fly Better promise, I ensure clients' safety and wellbeing while delivering excellence on every flight .
Overview
7
7
years of professional experience
Work history
Cabin Crew
Ewa Air Airline (subsidiary of Air Austral Airline)
, Indian Ocean
2023.02 - 2024.04
- Ensured clients' safety and comfort on ATR 72 and Boeing 737 aircraft
- Performed safety demonstrations and applied safety procedures
- Welcomed and assisted clients throughout the flight
- Prepared the cabin and checked safety equipment before departure
- Managed unexpected situations calmly and professionally
Business Travel Reservation Agent
American Express
Paris
2018.02 - 2020.01
- Organized international business travel arrangements
- Booked flights, trains, hotels and car rentals
- Advised corporate clients according to their travel needs
- Managed last-minute changes and unexpected issues
- Delivered personalized and detail-oriented customer service
Passenger Service Agent
Aigle Azur
2017.03 - 2017.12
- Checked in clients and verified travel documents
- Supervised boarding procedures in compliance with safety regulations
- Assisted clients with special requests
- Handled challenging situations with tact and professionalism
- Ensured smooth and punctual ground operations
Education
CCA (Cabin Crew Attestation) -
Guyards' Interlines Center
01/2021 - 07/2021
Travel Agent Training / Amadeus Module -
Camas Training Marseille
12/2017 - 01/2018
Passenger Service Agent Training/ Altea Module -
Camas Formation Marseille
10/2017 - 12/2017
Economic and Social -
High school (Grade 12) education
08/2015 - 07/2016
Skills
Safety, Wellbeing
Customer service excellence
Fly better promise
Diversity, Belonging
Cultural sensitivity
Innovation
Development, Career
Languages
English
Fluent
French
Native
Malgache
Native
Mohorai
Native
Réunionnais Creole
Intermediate
Hobbies & Interests
Gastronomy, Travel
Timeline
Cabin Crew
Ewa Air Airline (subsidiary of Air Austral Airline)
2023.02 - 2024.04
Business Travel Reservation Agent
American Express
2018.02 - 2020.01
Passenger Service Agent
Aigle Azur
2017.03 - 2017.12
CCA (Cabin Crew Attestation) -
Guyards' Interlines Center
01/2021 - 07/2021
Travel Agent Training / Amadeus Module -
Camas Training Marseille
12/2017 - 01/2018
Passenger Service Agent Training/ Altea Module -
Camas Formation Marseille
10/2017 - 12/2017
Economic and Social -
High school (Grade 12) education
08/2015 - 07/2016