Surendar Jayachandran
Chennai,Tamilnadu
Summary
To excel in my area of activity by taking up challenging assignments at the workplace, sharpen skills by maintaining a learning attitude, contribute to the growth of organization by using my skills and knowledge acquired over time.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Engineer III
Forcepoint Software Consulting India Private Limited
09.2021 - Current
- Delivered technical presentations to potential clients, demonstrating product features and benefits
- Collaborated with sales team to identify customer needs and propose tailored solutions
- Conducted product demonstrations and training sessions for clients, partners, enhancing user understanding
- Assisted in preparing Bill of Material, ensuring accuracy and adherence to client specifications
- Maintained up-to-date knowledge of industry trends and competitor offerings to inform strategy
- Supported implementation of sales processes, contributing to streamlined operations
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Supporting Account team by sticking and sticking the solution to meet the forecast.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Suggested ideas for product evolution and new product variants.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
- Tailored technical presentations to suit audience, making complex solutions understandable and compelling.
- Increased customer satisfaction by providing expert post-sales support, resolving issues promptly.
Sr. Solution Consultant
Inflow Technologies Pvt Ltd
03.2019 - 09.2021
- Developed customized security solutions to meet client requirements and enhance operational efficiency.
- Collaborated with cross-functional teams to identify and resolve technical challenges in client projects.
- Conducted product demonstrations and training sessions, ensuring client understanding of system functionalities.
- Analyzed client feedback to drive continuous improvement in solution design and delivery processes.
- Led post-implementation reviews to assess project success and identify areas for future enhancements.
- Performed proof of concept demonstrations, instructing potential customers on benefits of Proposed solution.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Developed post-sale technical process s for installation and technical support.
- Designed post-sale training curricula to educate customers on use and maintenance of security products.
- Reduced implementation timeframes by streamlining process and adopting agile methodologies in project management.
Lead Administrator – Security
Wipro Technologies Ltd.
05.2014 - 03.2019
- Off Shore Lead, manage team & Supporting Security Equipment's Electronic Arts, USA.
- Manage Electronic Arts Account End to end.
- Providing Consultation & high level Security Solutions.
- One point for contact for security Tower related requirements & issues.
- Identify the gap and providing adequate solution as per ITIL Process.
- Part of Engineering team to handling New projects.
- Supported Data Center consolidated project.
- Manage 70 Corporate Office & 8 Data Centers for EA.
- Manage 15 + team from Delivery point.
- Following ITIL Process in Problem Management, Change Management, and Incident Management.
- Meet SLA, Daily, weekly & Monthly Reporting and analysis of the Security Incident & Request
- Team Upskill, knowledge sharing & Rotation planning.
- As a Security team lead, I was responsible for Manage Client Network and level of Escalation.
- My day to day responsibilities are to take care of the Network Implementation, Migration, Change Request, & Up gradation of Security.
- Supporting Electronic Arts (EA) USA and L3 Consulting for WiproTechnologies Major Clients.
Deputy Manager – Security
HCL Comnet Ltd.
07.2011 - 05.2014
- Providing security Solution & Managing a team for various domestic customers.
- As Security Operations Manager Manage & Support Clients infrastructure.
- First point of escalation of Manage Security Service for Banking Clients Indian Bank, KVB, TMB, Insurance Client UIIC, Aviva & Manufacture Client AshokLeyland.
- Identifying the business requirements, a providing appropriate solution.
- Based on the Solution provided, Perform a POC and load order.
- Manage the Technical assistance to provide the deliberate IT supports for the Corporate and Branch Offices.
- Provide Managed Network Security Support (MSS L3 level) for Entire Organization (Corporate & Banks)
- Organizing weekly connect with Clients and plan for the Service developments.
- Part of Technical Pool to share and provide solution globally across organization.
- Installations
- Installation & Configuration Checkpoint VSX Solution (R65).
- Installation & Configuration Checkpoint Nokia appliance Solution (IPSO, Gaia, Gaia+) in Cluster (VRRP/Nokia IPSO Cluster) Deployment.
- Installation & Configuration Checkpoint Provider-1 Solution (R65, R70, R71) in Distributed Deployment in SPLAT Platform.
- Installation & Configuration Cisco PIX/ASA/FWSM (PIX 506,515,535, ASA 5510, 5520, 5540, 5545X 5580) in High Availability (Active/Active or Active/Standby) Deployment.
- Installation & Configuration IDS and IPS in High Availability deployment (Cisco IPS 4215, Cisco IDSM, Checkpoint, IBM Proventia, Mcafee IPS)
- Installation & Configuration of Site Protector for managing IBM Proventia appliances
- Installation & Configuration Sonic Wall/Forti-gate/Cyberoam UTM appliances in High Availability deployment.
- Installation & Configuration Web Sense Web security, Websense Proxy server, Websense Triton Manager & Ironport Web Proxy.
- Installation & Configuration Cisco ACS solution (Appliance/Windows/Linux Appliance) in High Availability deployment for AAA access and VPN connectivity.
- Installation & Configuration RSA Secure ID (Windows/Appliance) in High Availability deployment for AAA access and VPN connectivity.
- Installation & Configuration IBM BigFix Patch Management Solution (Windows).
- Installation & Configuration RSA Envision (SIEM) in Distributed Deployment or Standalone Deployment. Integration of RSA envision with multiple supported products and Custom report generation for stored Logs.
- Installation & Configuration VLAN, HSRP in Cisco Switches.
- Installation & Configuration IP Schema.
- Implementing Various Secured LAN, WAN, and WLAN Connectivity around the region.
- As a team, Operations team lead, I was responsible for all level of Escalation. My day to day responsibilities are to take care of Change Request, Migration & Up gradation of Security device.
- Supporting Domestic Clients like Indian Bank, NSE, SEBI, BEL, AVIVA Life Insurance, UIIC, KVB, TNMB, IndusInd bank in banking sector & corporate like Ashok Leyland and Nissan etc...
Senior Engineer – E-secure
HCL Comnet Ltd.
10.2009 - 06.2011
- Supporting of Firewalls & Security equipments for various domestic customers.
- Solving the queries from remote / onsite support for security appliance providing Level 1 support.
- Executing change requests to the firewall rule base on ASA, PIX 515E, Fortigate & Check Point
- Executing changes to the authentication configuration established at the user, client, and session levels
- Implementing changes to the network routing tables and ACL's
- Day to day activities of troubleshooting Firewall and Network Related problems.
- Having done configuration of New Cisco ASA FW, Checkpoint, Fortigate
- On call basis supports domestic clients for FW, Web & Content Filters.
- As a team member, I was responsible for
- Supporting Domestic Clients like NSE, SEBI, BEL, AVIVA Life Insurance, UIIC, KVB, TNMB, and Indus Ind-bank for day to day change request and SPOC for the projects
Senior Engineer – Networks
HCL Comnet Ltd.
12.2006 - 09.2009
- Supporting of Cisco equipments & WAN Monitoring Support for Various Domestic Customers
- Implementation WAN & LAN for new Customers
- To solve the LAN / WAN related problems.
- Change of VLAN as per user/ client request
- Manage the Leased Line network using with RAD ASM modems.
- Configure and Troubleshoot the Cisco Routers.
- Backing up of network devices
- As a team member, I was responsible for Leading Implementing & maintenance team to support regional Customer Like Indian Bank, Indian Cements, KVB, TNMB, ICICI, AshokLeyland, etc..
System Support & WAN Engineer
Indian Quotations Pvt Ltd
02.2006 - 12.2006
- Maintaining WAN connectivity with HO and support trading application that was deployed for domestic corporate & banks
- Maintenance of WAN & LAN for Customers from Tamil Nadu & Kerala
- Manage the Leased Line networks
- Configure and Troubleshoot the Cisco Routers.
- Maintaining our own trading Application installed machines at client site by visiting / remote support.
- As a Engineer, I was responsible for Maintenance of the WAN link & Installation & support for traders - Application related issues. Support Customer Like Indian Bank, Indian Overseas bank, Bharat Overseas Bank, Indian Cements, TNMB, ICICI, Ashok Leyland, etc..
Network Engineer
Computer Access Pvt Ltd.
08.2004 - 02.2006
- Liaison support with ISP and Basic configuration on Cisco Router and Modems
- Implementation & Maintenance of LL, ISDN, PRI & CH.E1 Links
- Coordinating between region team to complete the project with in SLA Time 24*7 Support provided for the central site Customers.
- Computer Access Pvt Ltd is doing Infrastructure support for its various clients. The core business activity of the company is that commissioning and Maintaining of leased line and ISDN by coordinating with BSNL, Bharti and Reliance.
Service Engineer
Baseline Technologies
03.2003 - 12.2004
- Company Overview: Baseline Technologies Ltd is Computer Education Center cum service provider. System selling, PC assembling, OS installation, AMC service, etc.
- System Installation, Operation Installation, AMC service
- Monitoring of leased and ISDN connection for all branches of bank through network Tool (HP open view).
- Trouble shooting of Leased line and ISDN connection.
- Configuring of modems (RAD, ASCOM, Telindus) and basic configuration of router.
- Maintaining max availability of the Site connectivity as per SLA Reporting to client for major outage and send the report on monthly basis
Education
Master of Science - Master of Computer Applications
Institute of Correspondence Education, Bharathidasan University
Trichy11-2005
Bachelor of Science - Computer Science
Alpha Arts And Science College
Chennai04-2002
Skills
- Proxy : Forcepoint On-Prem & Cloud, Cisco IRONPORT
- DLP : Forcepoint DLP On-Prem & SaaS
- DSPM : Forcepoint DSPM On-Prem & SaaS
- SIEM: RSA envision
- Firewall: Forcepoint NGFW, Palo Alto, Check Point 2012 Series IP and UTM Appliances, Cisco – ASA, Fortigate, Juniper SRX
- SD-WAN : Forcepoint SD-WAN
- ACS: Cisco ACS 1121 Appliance, ACS VM
- NIPS & IDS: Proventia GX 5008, Proventia GX 6116, McAfee Intru-shield, Cisco AIP-SSM, Cisco IDSM
- Two Factor Authentication: RSA Secure ID
- Router: Cisco – 1700,1800,2800 and 3600
- Switches: Cisco – 2600, 3600 series
Certification
- Certified Forcepoint DLP Administrator
- Forcepoint DLP System Engineer
- Certified Forcepoint Web Security Cloud Administrator
- Certified Forcepoint ONE Administrator.
- Certified Forcepoint ONE SSE Support Engineer
- Forcepoint Web Security System Engineer
- Certified Forcepoint Email Security Administrator
- Forcepoint Wed Security Administrator
- Forcepoint NGFW System Engineer
- Cisco Certified Network Associate (CCNA)
- Implementing Cisco IOS Network Security (IINS 640-553)
Timeline
Sales Engineer III
Forcepoint Software Consulting India Private Limited
09.2021 - Current
Sr. Solution Consultant
Inflow Technologies Pvt Ltd
03.2019 - 09.2021
Lead Administrator – Security
Wipro Technologies Ltd.
05.2014 - 03.2019
Deputy Manager – Security
HCL Comnet Ltd.
07.2011 - 05.2014
Senior Engineer – E-secure
HCL Comnet Ltd.
10.2009 - 06.2011
Senior Engineer – Networks
HCL Comnet Ltd.
12.2006 - 09.2009
System Support & WAN Engineer
Indian Quotations Pvt Ltd
02.2006 - 12.2006
Network Engineer
Computer Access Pvt Ltd.
08.2004 - 02.2006
Service Engineer
Baseline Technologies
03.2003 - 12.2004
Master of Science - Master of Computer Applications
Institute of Correspondence Education, Bharathidasan University
Bachelor of Science - Computer Science
Alpha Arts And Science College
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