Sudhir Sudhakaran Nair

Goal: Management of Network tooling migration project (2 million €) for a Tier-1 customer globally and ensure smooth transition to BAU

· Led large scale migration and implementation of DDI (DHCP, DNS and IPAM) services from inhouse solution to

COTS product (Infoblox) covering approx. 1 million IP addresses,

· Key achievements include orchestrating the automation of SDA LAN network service requests (through ITSM tool), managing a diverse team of 40 (in France, India, Poland, Germany and Romania).

· Facilitated regular progress updates and adjustments, ensuring streamlined communication between stakeholders and adherence to timelines for seamless project execution.

Spearheaded the strategic overhaul of network infrastructure, deploying cutting-edge DDI solutions to enhance operational efficiency and scalability across multiple international sites

Goal: Strengthen the Monitoring and security framework of infrastructure for a global customer

Network and servers monitoring

Build an automation framework to

1. Enable monitoring of network devices (L2/L3 switches, firewall, routers) using Spectrum and auto ticketing using ServiceNow

2. Enable proactive monitoring of servers using elastic search

3. Rollout of the automation framework in 10,000+ devices across different locations (EMEA, APAC, US)

Network and server security

· Build an automation framework to

1. Measure cert compliance of servers and network devices in accordance with CERT measure plan

2. Installation of security patches on the servers and security patches compliance check with baseline

· Orchestrated the deployment of security solutions across global networks, ensuring compliance with industry standards and enhancing cyber resilience

Goal: Private Cloud Market Place Implementation using Zero touch provisioning by automation

· Ramped up QA team on Cloud domain by initiating training.

· Played role of QA chapter lead and responsible for test management stream.

Responsible for defining test suites and automation of regression suite of SSRs

Goal: Stabilize DU telecom testing and work towards increased productivity and quali ty

· Managed the QA team of DU testing. Team strength: 50

· Defined the automation roadmap for the project as part of transformation exercise and driving the same.

· Managed the delivery of projects from offshore.

· Introduced quality gates in the project to ensure better quality delivered to the customer

· Introduced process that ensures better preparedness of test execution team for e.g., introducing proper checklist, test strategy creation, etc.

· Worked on the productivity improvements of the team resulting in increase in productivity by 80%.

Goal: Develop an efficient QA team that strives to deliver quality product .

· Managed QA team of two products (Wireless and IMS simulators). Team strength: 15

· Transformed QA team having a proper resource mix with prime focus on increasing test efficiency

· Initiated effective continuous integration process including automation of smoke testing of daily builds, driving agile principles/values into the team.

· Improved test processes, tracking mechanisms and introduced new tools like JIRA enhancer plugin organization wide to monitor KPIs.

· Introduced “booked” application to monitor usage of lab inventories thereby resulting in efficient usage of the same.

· Introduced customer defects RCA process thereby resulting in increased test coverage of the regression suite.

· Multiskilled the team to reduce/eliminate dependency on individuals

· Improved test coverage of the product by enhancing S1AP protocol test suite.

Goal: Creating responsible and motivated test team that achieves set management targets with innovative approach

· Executed an output based Fixed Price Engagement with multiple parallel work packages that provides Managed Testing services in a multi-vendor's scenario.

· People Management: Max size 35 spanning across manual testing, test architects, performance testers, and offer management (Estimation & Resource commitment) with a domain and technology-based team structure.

· Ramped up test team, initiated training programs as part of building E-plus test team at offshore.

· Worked with Senior Management closely to contribute to Positive profit margin despite of early setbacks

· Customer appreciation received for Innovative Automation idea – JARVIS (EAI Log automation, CDR and EDR Templates helping to reduce manual processing errors and reducing IN dependence)

· Customer appreciation received for technical and complex testing deliveries viz. NCM, SEPA, LTE

· Conducting RCAs of the production defects (to understand testing related issues and improvements if any), maintain test metrics and track the same. Collecting test metrics, tracking KPIs of the project

1. OSS/BSS testing for British Telecom (from May'09 till May'10)

· Ramped up the CP interlock team from scratch. Team count 13.

· Conducted trainings for the new joiners and resolving technical queries of the team

· Project status update to the senior management and client on a daily, weekly, and monthly basis.

2. UMTS handset testing.(Toshiba handset): (from September'08 to October'08)

· Involved in test case design on supplementary services of 3G handsets based on 3GPP specifications.

· Automation of radio test cases of LTK. Radio test case involves making 100 MO/MT calls, making a MO call to the called number. It is a 10-hour test which we need to run. The script which I developed automated the following functionality.

• Accepting MT calls
• Making calls to the called party (callback number)
• Receiving SMS
• Sending response to the SMS

3. CDMA handset testing(Toshiba handset): (From October'08 to May'09)

· Coordinated with TATA Indicom (CDMA carrier in INDIA) and figured out which functional areas (e.g. MMS, Browser) of the handset can be tested offshore.

· Test case design based on Verizon's specs.

· Conducted training sessions on CDMA basics so that the team gets acquainted with CDMA technology.

· Interaction with client on a weekly basis and escalation of bottlenecks if any.

· Managed the System Determination testing team of India unit for three years. Duties include work management and people management of team. Responsible for the System determination deliverables of the team for all phones.

· Actively involved in the Change Request (CR) management, CR resolution, CR risk assessment and phone health report generation for various phone projects.

· Test case design for protocol verification (system determination) of 1X CDMA and EVDO targets.

· Verified SD 2.0 algorithm on dual mode, dual band and tri-mode targets which has MSM6000, MSM6050, MSM6100 and QSC6055 chipsets

· Automated the test cases which verifies SD 1.0 algorithm on tri-mode targets which had MSM5100 chipsets. Tools used were PERL and QXDM.

· Member of a team which set up a 3G lab in Kyocera for CDMA handset testing. The in-house lab was used to conduct RF Parametric tests (Layer 1), Air interface tests (Layer 3) and application testing.

Created test setup documents & training plan for System determination testing.

· Creating test cases for testing of embedded software of energy meter as well as high level software and implementing the same using test scripts and automated test tools

· Testing of ON-LINE UPS (RATING RANGING FROM 2KVA TO 7.5 KVA and troubleshooting)