Stéphane Gauthier
Gaillard
Profil professionnel
Senior IT Support Specialist bringing 10+ years of experience driving infrastructure reliability across commodity trading floors and multinational corporations. Expert at managing user lifecycles, complex network setups, and market-data applications under high-pressure SLA windows (
Vue d'ensemble
2
2
Languages
2
2
years of post-secondary education
13
13
years of professional experience
Expérience
Desktop Support Analyst
Gunvor Group Ltd
Geneva
2022.08 - 2026.05
- Resolved L2 and L3 infrastructure issues through immediate technical support, ensuring minimal downtime.
- Systems & Identity Administration: Managed user lifecycle via Active Directory, Entra ID, Intune, and SCCM to enhance security and compliance.
- Audio Visual & Hardware Operations: Oversaw operation of Cisco/Logitech/MS Teams meeting spaces, Cloud9 turrets, to support seamless communication.
Helpdesk & Support Technician
Litasco SA
Geneva
2015.05 - 2021.12
- Delivered end-to-end L1/2/3 technical support across business-critical infrastructure, trading desks, and executive offices.
- Managed market applications (Reuters, Bloomberg, ICE, GRTMPS) and supervised updates and configurations for Tableau Server environments to ensure optimal performance.
- Administered AD (DNS, DHCP, security permissions, distribution lists) and Citrix virtualized workplace solutions (XenDesktop, VDI).
- Supervised security tools (Proofpoint, Forcepoint, Fortinet Firewalls) and automated security processes with Python scripts to enhance operational efficiency.
- Successfully migrated enterprise environments from Windows 7/Office 2010 to Windows 10/Office 2016.
- Delivered technical support and troubleshooting services to end-users for hardware and software issues, ensuring timely resolution and minimal downtime.
- Handled customer service issues by providing guidance or escalating for advanced support.
Helpdesk Technician (Contract assignments)
Bacardi & Nissan International SA
Geneva
2014.12 - 2015.04
- Delivered corporate user technical support (L1/2) and maintained videoconferencing rooms.
IT System & Network Technician
Famy (Public Works SME)
Châtillon
2013.07 - 2013.10
- Delivered full-scope L1/2 workstation, server, and technical industry software support (AutoCAD, ERP/Accounting).
Formation
BTS - Informatique de Gestion
SEPR
Lyon 2010.09 - 2012.06
Baccalauréat STI - Génie Électrotechnique
Compétences
Trading & Financial Systems
- Bloomberg Terminal, LSEG Workspace (Reuters), ICE, Trayport
Identity, Cloud & Systems Administration
- Active Directory, Entra ID, Intune, VMware ESXi, Citrix XenDesktop (VDI), AirWatch MDM
Enterprise Communications & AV Technology
- Cloud9, Cisco, MS Teams
Network Infrastructure & Connectivity
- Core Network Services (DNS, DHCP, TCP/IP, VLAN), LAN Architecture
Language
French
NATIVE LANGUAGE
English
Fluent
Chronologie
Desktop Support Analyst
Gunvor Group Ltd
2022.08 - 2026.05
Helpdesk & Support Technician
Litasco SA
2015.05 - 2021.12
Helpdesk Technician (Contract assignments)
Bacardi & Nissan International SA
2014.12 - 2015.04
IT System & Network Technician
Famy (Public Works SME)
2013.07 - 2013.10
BTS - Informatique de Gestion
SEPR
2010.09 - 2012.06