Stephane SENASIGE DE SILVA
BOURG LA REINE
Summary
Results-driven Insurance Agent recognized for enhancing client relations and increasing revenue through effective management of insurance programs at GROUPE UNEO. Proven expertise in lead development, negotiation, and client assessment, leading to significant improvements in customer follow-up processes. Demonstrated success in optimizing insurance sales strategies with strong account management and interpersonal skills. Aiming to leverage these capabilities to drive growth in a dynamic insurance environment.
Overview
11
11
years of professional experience
Work History
Insurance Agent
GROUPE UNEO
MONTROUGE
05.2019 - Current
- Scheduled meetings with prospective clients to discuss available products and services.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
Junior Insurance Agent
Groupe Uneo
Montrouge
10.2017 - 09.2018
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Developed appropriate quotes based on risk information.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Customer Service Representative
DHL
Le Bourget
09.2015 - 07.2016
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided top quality control and eliminated downtime to maximize revenue.
- Conducted research on customs rulings in order to ensure compliance with government regulations.
Customer Service Representative
EDF
PARIS
09.2013 - 08.2015
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided top quality control and eliminated downtime to maximize revenue.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
BBA -
UNILIM
LIMOGES09-2018
High School Diploma -
LYCEE JACQUES PREVERT
BOULOGNE BILLANCOURT07-2015
BTS NRC -
CFA STEPHENSON
PARIS07-2008
Skills
- Customer follow-up
- Client assessment
- Lead development
- Leads prospecting
- Client relations
- Account management
- Insurance program management
- Health insurance
- Negotiation
- Legal codes
- Revenue generation
- Negotiation abilities
- Property insurance
- Insurance sales strategy
- Insurance product promotion
- Deductible expense identification
- CRM software
Timeline
Insurance Agent
GROUPE UNEO
05.2019 - Current
Junior Insurance Agent
Groupe Uneo
10.2017 - 09.2018
Customer Service Representative
DHL
09.2015 - 07.2016
Customer Service Representative
EDF
09.2013 - 08.2015
BBA -
UNILIM
High School Diploma -
LYCEE JACQUES PREVERT
BTS NRC -
CFA STEPHENSON