Head Of Supply Chain Stephane Rocca Serra

• Dermo-Cosmetics and Pharmaceutical Industry
• Member of Ecommerce Acceleration Group
• Mission: Develop Ecommerce Distribution for new E-business
• Flows: managing operations for 12 main E-retailers, and lead operations for all Ecommerce initiatives.
• Achievements : Launched first European D2C Operations and Improved lead time by 50%.

• Dermo-Cosmetics and Pharmaceutical Industry
• Executive Committee Member (managing 10 people)
• Mission: Offer the best Customer Experience by delivering high quality products perfectly.
• Flows: managing 6m$ budget, 1,000 orders per day, 900 skus
• Achievements: Launched our Customer Service 2.0, with partial externalization to increase our flexibility
  S&OP process initiation (95% TIFI, best worldwide),
  3PL transition to increase ECOM prep delay (On Time up 5%)
  

• Dermo-Cosmetics and Pharmaceutical Industry
• Mission : Lead change Management Program and ERP implementation in 20 subsidiaries (5 to 200 m€ revenue) managing 35 people
• Achievement :

- Initiated Business Process Owners concept

- Led improvements to boost Operations productivity by 5 %

• Dermo-Cosmetics and Pharmaceutical Industry
• Project Director: April 2012 to May 2014 - Manage projects, communication and planning to deploy new process
  Coordinate 4 people and 6 consultants
• Supply Chain Consultant: Nov 2008 to Apr 2012 - Established Supply Chain Diagnosis (5-year roadmap)
  Distribution Roadmap 5y plan - 3PL transition in 15 countries
• Achievement : Established new Corporate Processes in 25 countries

• Pharmaceutical Industry
• Mission: Co-build Supply Chain Department - 2 people
• Flows: managing 50m$ purchase budget, 500 orders per day, 100 SKU
• Achievements: Performed 50% stock decrease & Forecasts improvement (60 to 80%)
  Purchase Negotiation - Cost Reduction: 5,3 m$ (10%)

Food Industry

• Mission: Supply Packaging Materials and define innovative processes
• Achievements: Established VMI / and decreased Inventory levels: - 35%, (automation in SAP)