STEPHANE FERRARO
La Turbie
Summary
Fluent in 4 languages with a +6 years’ experience in the Yachting industry in serving the most renowned and prestigious vessels for their owner’s and guests benefits. Managing tasks proactively with a “can do” attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
BWA Yachting SAM
Monaco
09.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and contracts.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
Corporate Sales Officer
BWA Yachting SAM
Monaco
09.2018 - 09.2023
- Conducted research on potential new clients and identified opportunities for growth.
- Organized trade shows and other events to promote corporate products and services.
- Monitored customer accounts, analyzed trends, and forecasted future sales volumes.
- Prepared reports on sales performance metrics such as revenue generated per boat, country etc...
- Maintained up-to-date knowledge of industry trends in order to remain competitive.
- Participated in team meetings and provided input on strategic initiatives related to sales operations.
- Followed up after each completed sale to check on satisfaction and offer additional support to maximize brand loyalty.
Yacht Agent
BWA Yachting SAM
Monaco
04.2018 - 09.2018
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Education
BBA - Communication & Entertainment Management
International University of Monaco - IUM
Monaco08-2018
High School Diploma -
Pierre Marie Curie
Menton08-2012
Skills
Discretion and Trustworthiness
Dedicated and Hardworking
Flexibility and Adaptability
Proactive and Passionated
Organizational skills
Life Saver
Languages
French
First Language
English
Proficient (C2)
C2
Italian
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Certification
- Driving License A-B
- Boat License
Affiliations
- Martial Arts
- Yachting
- Fishing
- Traveling
Timeline
Operations Manager
BWA Yachting SAM
09.2023 - Current
Corporate Sales Officer
BWA Yachting SAM
09.2018 - 09.2023
Yacht Agent
BWA Yachting SAM
04.2018 - 09.2018
BBA - Communication & Entertainment Management
International University of Monaco - IUM
High School Diploma -
Pierre Marie Curie
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