Soumia DA CONCEICAO
Duingt
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships. Experienced Sales Engineer with [Number] years of success in [Type] industry with focus in pre-sale engineering and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Technical Sales & Product Manager
NORDMANN
ANNECY LE VIEUX
01.2013 - Current
- Adjusted and established selling prices by monitoring competition, costs and supply and demand.
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
- Determined gross-profit and annual unit plans by analyzing trends and results and implementing marketing strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Prepared sales presentations for clients showing success and credibility of [Type] products.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Sold products by developing relationships with network of [Type] professionals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased monthly gross sales from $[Number] to $[Number] and exceeded goals for sales, revenue and profit margins.
- Increased annual sales volume within [Timeframe] by [Number]% from $[Number] to $[Number].
- Drove sales by developing multi-million dollar contract sales.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
- Resolved customer issues quickly and managed over [Number] accounts to increase sales and meet quotas.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Developed international business relationships to drive business units abroad.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
Import Logistic Administrative Assistant
COPCI
ANNECY LE VIEUX
10.2005 - 12.2012
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Entered orders into [Type] computer database system.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Entered shipping information into computer system and estimated freight and postal rates.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Assembled containers and crates used to transport large items such as vehicles or machines.
- Developed and maintained courteous and effective working relationships.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Insured cargo against loss, damage or pilferage.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Verified accurate account invoicing through collaboration with accounting department.
- Reported customer feedback to management.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Organized purchase and delivery of materials needed for various contracts.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
Education
Bachelor of Arts - International Trade English & Spanish
UNIVERSITY OF LETTERS
REIMS- FRANCEHigh School Diploma -
HIGH SCHOOL LIBERGIER
REIMS-FRANCE06.1999
Skills
- Customer Contract Requirements
- Cost Savings
- Customer Account Review
- Quotes and Sales
- Business Partnerships
- Purchase Agreements
- Client Meetings
- Special Orders
- Monthly Forecasting
- Product Demonstrations and Presentations
- Estimations Strength
- Problem Resolution
- Active Listening
- Technical Presentations
- Site Visits
- Client Satisfaction
- Maintenance Contracts
- Effective Customer Communication
- Supply Chain Cost Management
- Team Meetings
- Revenue Growth
- Administrative Supervision
- Food and Beverage Management
- Supplier Relations
- Supply Chain Distribution
- SAP Expertise
- Budgeting and Forecasting
- Price Structuring
- Project Development
- Logistics
- Sales Tracking
- Administrative Management
- Business Forecasting
- Materials Planning and Logistics
- Business Growth
- Client Requirements
- Performance Goals
- Managing Employee Relations
Languages
English
Spanish
Upper intermediate (B2)
Arabic
Advanced (C1)
Additional Information
SAP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Technical Sales & Product Manager
NORDMANN
01.2013 - Current
Import Logistic Administrative Assistant
COPCI
10.2005 - 12.2012
Bachelor of Arts - International Trade English & Spanish
UNIVERSITY OF LETTERS
High School Diploma -
HIGH SCHOOL LIBERGIER
Similar Profiles
Shane JacobsShane Jacobs
Foreman/Supervisor at Nordmann RoofingForeman/Supervisor at Nordmann Roofing
Parth PanchalParth Panchal
Product Manager & Technical Sales Support at Blue Giant Equipment CorporationProduct Manager & Technical Sales Support at Blue Giant Equipment Corporation
Josh TrujilloJosh Trujillo
Product Manager /Technical Sales Support Engineer at TechnetixProduct Manager /Technical Sales Support Engineer at Technetix