Souad Terfas
Orléans
Summary
Experience in customer service and business development. Skills in organising and implementing commercial operations.
Overview
7
7
years of professional experience
Work History
Switchboard operator
Cosmospace
Valbonne
02.2025 - Current
- Identifying the nature of calls, connecting callers with the appropriate contact person, providing information on what to do if the person is unavailable, and taking messages.
- Making outgoing calls and follow-ups.
- Collecting and reporting sensitive information necessary for the service.
Mutual data entry agent (temporary)
Collecteam
Orleans
12.2024 - 01.2025
- Verification of the accuracy of information prior to recording.
- Meeting deadlines for completing data entry tasks.
- Taking notes and transcribing audio content.
- Sorting, filing and archiving documents for use.
Sales assistant
Mango
Orléans
10.2023 - 11.2024
- Responsible for welcoming and advising customers in a ready-to-wear clothing store.
- Participation in the organisation of sales and promotional campaigns.
- Managing stock and regularly restocking products on the shelves.
- Achieving sales targets set by the sales department.
Manager
Point Sun
Orléans
10.2022 - 09.2023
- Customer service - Advice - Store restocking - Cleaning - Recruitment
Sales Advisor
San Marina
Orléans
09.2021 - 03.2022
- Delivery of online orders, ensuring that customer needs are met.
- Promoting the point of sale in line with the sales calendar.
- Participation in inventory checks to monitor stock levels.
- Collecting payments for sales and issuing invoices.
- Presentation of products and advice on their features.
Telephone advisor
Collecteam
Orléans
09.2021 - 11.2021
- Contract proposals - Remote sales activities - Taking messages - Email management
Sales advisor
Damart
Orléans
11.2020 - 08.2021
- Customer service - Labelling - Cashiering - Shelf stocking
Assistant manager
Mango
Saran
12.2020 - 07.2021
- Implementation of commercial strategy - Sales development - Organisation of sales promotions
Sales
Iberdrola
Orléans
07.2019 - 09.2019
- Prospecting
Education
Vocational Baccalaureate -
Abbaye Vocational High School
01.2019
Skills
- Word
- PowerPoint
- 4d
- Serious
- Motivated
- Organised
- Initiative
- Curious
Timeline
Switchboard operator
Cosmospace
02.2025 - Current
Mutual data entry agent (temporary)
Collecteam
12.2024 - 01.2025
Sales assistant
Mango
10.2023 - 11.2024
Manager
Point Sun
10.2022 - 09.2023
Sales Advisor
San Marina
09.2021 - 03.2022
Telephone advisor
Collecteam
09.2021 - 11.2021
Assistant manager
Mango
12.2020 - 07.2021
Sales advisor
Damart
11.2020 - 08.2021
Sales
Iberdrola
07.2019 - 09.2019
Vocational Baccalaureate -
Abbaye Vocational High School