Souad Harmane
Profil professionnel
Successful flight attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Looking to apply skills in new life focused on serving international clientele.
Vue d'ensemble
8
8
years of professional experience
4
4
years of post-secondary education
Expérience
Cabin Crew
WizzAir UK
Luton
2025.01 - 2026.02
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Kept cabin neat, clean and professional in appearance.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Followed safety, passenger and supply pre-flight checklists.
Passenger Service Agent
Swissport UK
London Heathrow
2022.03 - 2024.09
- Operated computerized system to handle ticketing and check-ins.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Collected baggage charges and accepted baggage for check-in.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Team Leader & Trainer
Rhoda-coop
Saint Rambert d'Albon
2018.05 - 2022.09
- Acted as a liaison between crew members and management, facilitating open communication.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Formation
Licence AES - Admistration
University Lyon ll
Lyon, France 2011.09 - 2014.07
Travel agent - Amadeus
Exodus Travel and Recruitment, UK
home 2022.02 - 2023.04
Compétences
Teamwork
Customer service
Communication
Problem solving
Stress management
Safety and security procedures
Software proficiency
Adaptability
Informations complémentaires
- travels
- sport
- well-being
- food
Language
Anglais
Fluent
C1
Arabe
Fluent
C1
Chronologie
Cabin Crew
WizzAir UK
2025.01 - 2026.02
Passenger Service Agent
Swissport UK
2022.03 - 2024.09
Travel agent - Amadeus
Exodus Travel and Recruitment, UK
2022.02 - 2023.04
Team Leader & Trainer
Rhoda-coop
2018.05 - 2022.09
Licence AES - Admistration
University Lyon ll
2011.09 - 2014.07