Thibault Sorba
Bangkok
Summary
OTC Manager at TYCOIN LIMITED with expertise in invoicing management and customer satisfaction. Developed strategies that increased profitability and effectively resolved customer complaints. Proficient in market analysis and risk management, driving operational efficiency and enhancing business performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
OTC Manager
TYCOIN LIMITED
Dublin
02.2021 - Current
- I founded this company as I founded the precedent one, TS INVEST, but I incorporated this one in Ireland to get facilities to work with the European market.
- Managed daily operations of order-to-cash processes for efficient workflow.
- Oversaw invoicing and collections to ensure timely payments from clients.
- Reviewed contracts and agreements to ensure compliance with company policies.
- Resolved customer complaints quickly and effectively while ensuring customer satisfaction.
- Developed and implemented OTC strategies to ensure customer satisfaction and maximize profitability.
Cryptocurrency Trader
TS INVEST / FRUCTIFY.IO
PARIS
12.2020 - 01.2022
- Analyzed market trends to inform trading strategies and decisions.
- Executed trades across multiple cryptocurrency exchanges efficiently.
- Monitored price fluctuations to capitalize on profitable opportunities.
- Researched emerging cryptocurrencies to evaluate investment potential.
- Managed risk by diversifying trading portfolio across various assets.
- Monitored market conditions to identify potential opportunities for profitable trades.
- Identified risk management techniques to minimize losses on trades.
- Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
Analyst/Sell
Global Trade
Barcelone
10.2017 - 04.2019
- Explain how work our trading plateform.
- Bring the customer to the website.
- Product trading signal (use AT principal)
- Try to close the deal with a deposit from the customer.
CS Agent
CCA INTERNATIONAL
Barcelone
07.2017 - 08.2017
- Customer care
- Take reservation
- Take complain
- Solve ticket
Televendor
MEZZO
Barcelone
05.2017 - 07.2017
- CUSTOMER CALL BACK
- VALORISE OUR PRODUCT
- SELL OUR PRODUCT
Customer Relations Specialist
Booking
Barcelone
03.2017 - 04.2017
- CS customer service
- Complaints gestion
- Advising customer
- Report emergency complaints
Technician FTTH
Cablex
lausanne
08.2016 - 01.2017
- Emergency service
- Intervention on copper and FTTH sleeves
- Customer intervention on subscriber cable and OTO
- Intervention on BEP
- Optical measurement
Courier
Foodora/deliveroo/stuart/Nestor
Paris
03.2016 - 07.2016
- I did all kinds courier services in Paris and his little crown goes from cooked dish to postal folds.
Technician FTTH
Mancipoz
Lyon
02.2014 - 07.2015
- Pull vertical cable and power cable.
- Implementation and preparation of floor box
- Creation and connection BTI + PA connection
- Optical measurement JDSU
- Customer connection underground and air
- Use of hydraulic manlift, compliance with safety instructions
- Labeling and photos of installations
Technician FTTH Auditor
Free (Company Headquarters)
Paris
11.2012 - 11.2013
- Complete audit of the V4F fleet (quadri fiber) also bi-fiber.
- Control of attestation and management of subcontractor.
- Adduction study
- Optical measurement with JDSU
- Creation of attestions
Technician FTTH
Neolinks
Paris
08.2010 - 08.2011
- Work in optical connection node, cable pulling prepartion of rack. (Free, SFR, Orange)
- Preparation of cables befor welding
- Commisioning of buildings connection
- Optical measurement (jdsu)
- Autonomous access to buildings
Education
High School Diploma -
Edouard Heriot
Voiron01.2010
Skills
- Invoicing management
- Collections strategy
- Contract review
- Customer satisfaction
- Market analysis
- Risk management
- Problem resolution
Certification
- 2013 Electric Habilitation B0 Can work in electric environment
- 2012 Permis B Licensing B
- 2007 Pack Office Good knowledge of office software (excel,word,powerpoint,outlook)
Languages
Français Oral: Langue maternelle Ecrit: Langue maternelle, Anglais Oral: Intermédiaire Ecrit: Intermédiaire
Languages
French
First Language
English
Advanced (C1)
C1
Spanish
Proficient (C2)
C2
Portuguese
Upper Intermediate (B2)
B2
Timeline
OTC Manager
TYCOIN LIMITED
02.2021 - Current
Cryptocurrency Trader
TS INVEST / FRUCTIFY.IO
12.2020 - 01.2022
Analyst/Sell
Global Trade
10.2017 - 04.2019
CS Agent
CCA INTERNATIONAL
07.2017 - 08.2017
Televendor
MEZZO
05.2017 - 07.2017
Customer Relations Specialist
Booking
03.2017 - 04.2017
Technician FTTH
Cablex
08.2016 - 01.2017
Courier
Foodora/deliveroo/stuart/Nestor
03.2016 - 07.2016
Technician FTTH
Mancipoz
02.2014 - 07.2015
Technician FTTH Auditor
Free (Company Headquarters)
11.2012 - 11.2013
Technician FTTH
Neolinks
08.2010 - 08.2011
High School Diploma -
Edouard Heriot
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