Sophie Dubé
Summary
High-performing, enthusiastic individual with well-developed skills, which include issue resolution, organizational management and adaptability. Passionate about business success and talented at supporting personnel and customer needs, with excellent communication. Successful in maintaining productivity and calm in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Hostess, Runner
Takumi Sushi
Montreal
07.2022 - 12.2023
- As host, mainly monitored dining area to ensure timely table turnover, maximized seating capacity and supported management by resolving customer service related issues.
- Scheduled and managed reservations, assisted with takeout and dine-in orders, and ensured great communication with servers.
- As runner, mainly saw to order accuracy, delivered food in a timely and efficient manner, and supported serving staff and host.
- Tended to kitchen and bathroom cleaning duties, assisted host in dining room preparation, and cut and prepped food items for the day after.
Account Manager
Trans-Pro Logistics
Montreal
02.2022 - 06.2022
- Cultivated long-term relationships with clients & business representatives to accurately quote pricing and terms that achieve customer objectives and match available solutions.
- Developed, delivered new business requisitions and negotiated product prices and equalized freight rates.
- Conducted industry and market research & analysis to identify entry points and operation requirements.
- Used Salesforce database to track referral, appointment data, client history and operations.
Hostess
The Keg Steakhouse + Bar
Montreal
08.2021 - 02.2022
- Supported serving staff, food runners and bussers to keep dining room presentable.
- Answered and scheduled reservations, recorded takeout orders and responded to service questions.
- Delivered outstanding service and support interactions, communicating with servers & maintaining loyal clientele.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Supervisor
Super C
Saint-Jean-sur-Richelieu
07.2017 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with the execution of work operations under executives and conducted employee evaluations.
- Remained calm and professional in stressful circumstances and when dealing with situational customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company programs.
Education
Bachelor of Arts - Spanish, Hispanic Cultures And Literatures
Concordia University
Montreal, QC05.2025
Skills
- Customer Relationship Management
- Service prioritization & dining crew workflow optimization
- Employee training & team building
- Multidisciplinary collaboration
- Employee Team Supervision
- Needs analysis & Persuasive communication expertise
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Timeline
Hostess, Runner
Takumi Sushi
07.2022 - 12.2023
Account Manager
Trans-Pro Logistics
02.2022 - 06.2022
Hostess
The Keg Steakhouse + Bar
08.2021 - 02.2022
Supervisor
Super C
07.2017 - 06.2021
Bachelor of Arts - Spanish, Hispanic Cultures And Literatures
Concordia University
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