Sofia Santos
Summary
Experienced Head Waitress with expertise in multilingual communication and silver service competency, adept at managing high-stress environments. Used to demonstrate a strong understanding of food safety regulations and dietary restrictions, ensuring compliance and customer satisfaction. Skilled in complaint management, with a focus on delivering personalized service to enhance guest experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Head Waitress
Kira Restaurant
Dubai, UAE
2025.02 - 2026.06
- Overseeing inventory control measures avoiding food wastage and ensuring stock levels at all times.
- Collaboration with management on strategies to improve overall guest experience leading to positive reviews.
- Training new waitstaff to maintain service excellence across the team.
- Managing efficient service delivery during peak hours by expertly delegating duties to waiting staff.
Team leader
Sal Restaurant & Beach Club
Dubai, UAE
2022.01 - 2023.07
- Coordinating daily tasks, ensuring smooth workflow within the team.
- Prioritising tasks according to urgency and importance, optimising workload allocation among team members.
- Improved customer satisfaction through close collaboration with the team.
- Reported on team performance to higher leadership, offering action for areas of improvement.
Waitress
Kayto Restaurant Jumeirah Al Naseem
Dubai, UAE
2021.03 - 2021.10
- Enhanced guest satisfaction through attentive and prompt service.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Utilised professional communication skills to resolve customer complaints.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
Bachelor In Hospitality Management - Hospitality Management
Hotelschool The Hague
The Netherlands 2017.08 - 2021.09
Skills
- Multilingual communication
- Silver service competency
- Knowledge of dietary restrictions
- Managing high stress environments
- Food safety regulations compliance
- Complaint management
Languages
Portuguese
Spanish
English
Personal Information
Work history
8 months,1 year and 7 months,1 year and 5 months
Certification
WSET 1
Languages
6,Spanish,6,Portu,6
References
References available upon request.
Timeline
Head Waitress
Kira Restaurant
2025.02 - 2026.06
Team leader
Sal Restaurant & Beach Club
2022.01 - 2023.07
Waitress
Kayto Restaurant Jumeirah Al Naseem
2021.03 - 2021.10
Bachelor In Hospitality Management - Hospitality Management
Hotelschool The Hague
2017.08 - 2021.09