SMYRNA HADDAD

American Express Global Business Travel representative – AMEX GBT

• Led and managed the planning and execution of professional meetings and events as an AMEX GBT representative, ensuring seamless operations and efficient project delivery.
• Conducted in-depth consultations with clients to understand event objectives and requirements.
• Strategically planned event scopes, covering timeframes, locations, budgets, and catering services to meet client expectations.
• Solicited competitive bids, skillfully negotiating terms for optimal service quality and expense management.
• Conducted thorough site inspections to ensure selected venues met client specifications.
• Coordinated event services, overseeing accommodations, transportation, and catering, while sourcing necessary supplies.
• Managed event activities, ensuring client and attendee satisfaction for successful outcomes.
• Held full responsibility for project budgets, meticulously reviewing event invoices and authorizing payments.
• Developed and maintained comprehensive financial event reporting documents, including estimates for future budget cycles and logistic budget summaries.
• Consistently delivered excellent customer service, ensuring the highest quality event experiences.

• The role encompassed creating and managing holiday packages, overseeing reservations, implementing pricing strategies, and managing staff. Responsibilities also included optimizing ticket reservations and ensuring seamless customer experiences. A key contribution involved spearheading business growth and development, and enhancing the company's outgoing travel operations.

• The primary objective was to achieve seamless coordination of diverse tourist services, ranging from holiday packages and specialized tours (such as honeymoons, spa getaways, and adventure trips) to incentive tours, hotel reservations, group bookings, cruise arrangements, and ticketing. The overarching goal was to deliver outstanding customer experiences.

• Effectively managed reservations and automated ticket issuance using the Worldspan system. Maintained corporate accounts with diligence, upholding high levels of client trust. Prepared BSP sales reports with precision, ensuring financial accuracy and compliance. Showcased a keen ability to craft bespoke travel packages for diverse global destinations based on specific client preferences. Streamlined travel planning by efficiently facilitating hotel and car rental bookings through online platforms and supplier interactions. Skillfully managed the booking and ticket issuance processes for cruises, delivering memorable cruise experiences to clients.