Travel and culture
Skendr HAMMADI
Receptionist
Annaba
Summary
Professional, courteous, and guest-focused receptionist with 2 years of front desk experience at Sheraton Annaba Hotel and Hotel Royal. Holder of a Masters degree in Clinical Psychology, offering strong interpersonal skills, emotional intelligence, and a proactive approach to guest service. Skilled in managing reservations, handling inquiries, and ensuring a smooth and welcoming guest experience. Ready to bring professionalism, dedication, and a positive attitude to a dynamic hospitality team.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
Receptionist
Hotel Royal Elisa
Annaba
03.2024 - Current
- Used MGS system to manage daily reservations, check-ins, and guest data
- Handled guest inquiries and special requests with a focus on satisfaction
- Processed payments, prepared invoices, and managed daily reports
- Supported internal coordination with housekeeping and maintenance
- Resolved customer concerns efficiently to maintain guest loyalty
Receptionist
Sheraton Annaba Hotel
Annaba
01.2023 - 01.2024
- Operated Opera PMS for check-ins, check-outs, reservations, and billing
- Performed night audits and ensured financial accuracy in daily operations
- Managed front desk operations including guest registration and account handling
- Responded to emails and phone calls, provided hotel information, and tracked bookings
- Worked closely with other departments to ensure seamless guest experiences
Volunteer Psychologist
University Hospital Ibn Rochd
Annaba
09.2021 - 11.2022
- Provided emotional support to patients and families
- Participated in case discussions and treatment plans
- Directed patients to appropriate hospital services
Education
Masters Degree - Clinical Psychology
Badji Mokhtar University
Algeria, Annaba 01.2019 - 01.2021
Bachelor of Science - Clinical Psychology
Badji Mokhtar University
Annaba, Algeria 01.2016 - 01.2019
High School Diploma -
Sidi Brahim High School
Annaba, AlgeriaSkills
- Reservation Handling (Opera PMS, MGS)
- Complaint Resolution
- Team Collaboration
- Friendly demeanor and neat appearance
- Cultural awareness and ability to work with diverse clients
- Anticipation of client needs based on their profile
- Organizational and Communications skills
- Adaptability, autonomy and stress management
Interests
2 Years experience in handball
theater
Timeline
Receptionist
Hotel Royal Elisa
03.2024 - Current
Receptionist
Sheraton Annaba Hotel
01.2023 - 01.2024
Volunteer Psychologist
University Hospital Ibn Rochd
09.2021 - 11.2022
Masters Degree - Clinical Psychology
Badji Mokhtar University
01.2019 - 01.2021
Bachelor of Science - Clinical Psychology
Badji Mokhtar University
01.2016 - 01.2019
High School Diploma -
Sidi Brahim High School
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