Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Sinead O'Neill

Palatine,Carlow

Summary

A dedicated and motivated professional with experience in both pharmaceutical and food manufacturing environments. I have developed strong technical skills through hands‑on involvement in production operations and through my transition into quality‑focused responsibilities. My background includes exposure to various stages of the manufacturing process and an understanding of industry standards, GMP requirements, and compliance expectations.

Alongside my practical experience, I have built a solid academic foundation with a Level 6 qualification in Biopharmaceutical Processing, a Level 7 BA in Pharmaceutical Business Operations, and ongoing studies toward a Level 8 Honours BA in the same field. I am committed to continuous learning, maintaining high standards, and contributing positively to quality‑driven environments.

Overview

8
8
years of professional experience

Work history

Operations Quality Specialist

Pfizer
Newbridge, Kildare
2022.05 - Current
  • Maintained regulatory compliance through robust inspection processes aligned with GMP and internal quality standards.
  • Performed comprehensive artwork inspections and managed artwork retain samples to ensure accuracy and consistency across packaging materials.
  • Conducted detailed inspection of packaging materials and blister packs to ensure compliance and support timely batch release.
  • Participated in daily cross-functional meetings, providing quality insights and supporting continuous improvement initiatives.
  • Raised and managed non-conformances within the Quality Management System (QMS), including Supplier Corrective Action Requests (SCARs), Events, and QARs.
  • Liaised with other departments, external vendors/suppliers to resolve quality issues and support testing activities.
  • Prioritised batches for sampling, testing, review, and release to support production planning and supply chain continuity.
  • Drafted, reviewed, and implemented Change Controls to support process improvements and product updates.
  • Developed and implemented Corrective and Preventive Actions (CAPAs) to address root causes and prevent recurrence.
  • Reviewed inspection reports for accuracy, completeness, and compliance with internal and regulatory requirements.
  • Investigated and processed customer complaints, identifying root causes and implementing corrective solutions.
  • Collaborated with the warehouse team to ensure timely import, movement, and availability of batches for testing and release.
  • Managed retain samples and associated documentation in line with regulatory and company requirements.
  • Authored and updated Standard Operating Procedures (SOPs) and Work Instructions to ensure alignment with best practices and regulatory changes.
  • Improved customer satisfaction through meticulous quality inspections and rapid issue resolution.
  • Developed strategies to address product defects, driving improved product quality and operational performance.
  • Championed process optimisation initiatives that increased efficiency, reduced waste, and strengthened compliance.
  • Conducted root cause analyses on defective units, resolving issues promptly to support uninterrupted operations.
  • Performed daily quality inspections and maintained accurate, audit‑ready documentation.
  • Responded swiftly to reported quality issues, troubleshooting effectively to minimise operational downtime.

Packaging Operator

Pfizer
Newbridge, Kildare
2018.06 - 2022.05
  • Supported the packaging of solid-dose pharmaceutical products in a GMP‑regulated environment.
  • Ensured strict adherence to GMP, EHS, and all health and safety procedures during daily operations.
  • Performed hourly in-process checks, recording all data accurately and contemporaneously in accordance with ALCOA principles.
  • Identified and resolved issues impacting product quality.
  • Utilised SAP and IPL technologies for batch documentation, workflow management, and material tracking.
  • Worked extensively with serialised orders, ensuring full compliance with traceability and regulatory requirements.
  • Proactively supported continuous improvement initiatives to optimise processes, reduce downtime, and enhance the working environment.
  • Reduced waste through efficient use of materials and resources.
  • Liaised with Quality Assurance Specialists on an ongoing basis.

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Education

Bachelor of Arts - Pharmaceutical Business

Griffith College
Dublin
2025.09 -

Bachelor of Arts - Pharmaceutical Business Operations

Griffith College
Dublin
2024.09 - 2025.05

Certificate of Higher Education - Biopharmaceutical Processing

Sligo Institute of Further Education (now ATU)
Ireland
2022.01 - 2022.09

Skills

Quality & Compliance Skills: Regulatory compliance awareness, understanding of GMP requirements, quality assurance methods, documentation review, document control systems, and solid product knowledge

Analytical Skills: Root cause analysis, risk analysis, strong attention to detail, continuous improvement mindset, and innovative problem-solving

Technical Skills: Technical writing, software proficiency, confidence with online systems, and experience with project coordination and small-scale project management

Interpersonal & Workplace Skills: Clear communicator, adaptable, and efficient with time and task management

Affiliations

  • Equestrian, Gym, and coaching a local sports team.

References

References available upon request.

Timeline

Bachelor of Arts - Pharmaceutical Business

Griffith College
2025.09 -

Bachelor of Arts - Pharmaceutical Business Operations

Griffith College
2024.09 - 2025.05

Operations Quality Specialist

Pfizer
2022.05 - Current

Certificate of Higher Education - Biopharmaceutical Processing

Sligo Institute of Further Education (now ATU)
2022.01 - 2022.09

Packaging Operator

Pfizer
2018.06 - 2022.05
Sinead O'Neill