Simon Kariuki
Dubai ,United Arab Emirates
Summary
Reliable and driven individual seeking to contribute to team as Team Member. Possesses strong communication and problem-solving skills, complemented by keen ability to work collaboratively and adapt quickly. Committed to enhancing team performance and delivering exceptional service.
Overview
5
5
years of professional experience
Work history
Customer Services
Dulsco
Dubai, United Arab Emirates
2025.01 - Current
- Provided exceptional support to customers by addressing inquiries and resolving issues promptly.
- Collaborated with colleagues to streamline processes and improve overall customer satisfaction.
- Ensured all customer interactions aligned with company ethos, upholding brand integrity.
- Liaised between customers and internal teams to streamline communication process.
- Followed up customer queries to check provided solutions met expectations.
- Assisted customers with varying questions using product knowledge and service expertise.
Team member
Intercontinental hotel
Dubai, United Arab Emirates
2023.11 - 2024.11
- Assisted in daily operations by managing scheduling and coordinating tasks for team members.
- Enhanced workflow efficiency by identifying areas for improvement and suggesting practical solutions.
- Engaged in problem-solving activities to address operational challenges and maintain high service standards.
- Facilitated clear communication between team members for better workflow synergy.
- Undertook general cleaning duties regularly, providing pleasant shopping environment.
- Maintained clean, organised workspace to ensure smooth daily operations.
- Kept office tidy, organised and stocked with supplies.
General assistant
Jomo Kenyatta International Airport
Nairobi , Kenya
2020.12 - 2023.11
- Collaborated with team members to maintain cleanliness and organisation of designated areas within terminal.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Ensured workplace cleanliness with regular maintenance tasks.
- Reduced waste by implementing recycling initiatives.
- Improved team communication by organising weekly meetings.
- Achieved efficient workflow with proper time management.
- Demonstrated proper food handling and safety standards.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
Education
High school certificate -
Kaheho high school
Nairobi 03.2018
Skills
- Ability to work independently and as per team
- Fluent in English
- Work in dynamic and fast paced environment
- Exposure to warm temperature and chemical odor
- Stand for long performing labour tasks
- Team player
Languages
English
Advanced
C1
Swahili
Advanced
C1
KEY STRENGTH
Available for immediate employment
Flexible with shifts and overtime
Able to work under pressure