Shota Lomadze
Customer Manager Service
Fameck
Summary
Versatile Customer Service Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with excellent attention to details.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Customer Support Manager
Teleperformance
Kyiv, Ukraine
02.2019 - 01.2022
- Collaborated with other departments such as marketing or product development teams striving towards consistent messaging across all platforms.
- Analyzed reports, surveys and vendor relations and completed support assessments to improve first call resolution.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
Bachelor of Arts - History
Taras Shevchenko National University of Kyiv
Kyiv, UkraineSkills
Customer Satisfaction Evaluation
Team Collaboration
Critical Thinking
Microsoft Office
Empathy and patience
Process Improvement
Service Provider Sourcing
Analytical Thinking
Analytical Skills
Excellent Communication
Adaptability and Flexibility
Team building
Reading books, travelling around the world, studying languages
Interested in fictional literature of 20th century.
I already visited Poland, Germany, France, Ukraine, Georgia.
I am currently learning French and Germany.
Timeline
Customer Support Manager
Teleperformance
02.2019 - 01.2022
Bachelor of Arts - History
Taras Shevchenko National University of Kyiv