SHIVANI NAGESH
Summary
Detail-oriented and customer-focused Air Executive with over 3 years of experience in B2B domestic air ticketing operations at Dhanhind Utility Private Limited. Skilled in managing complex booking processes across both Low-Cost Carriers (LCC) and Full-Service Carriers (FSC) using GDS platforms like Gallio and Amadeus. Expertise includes ticket issuance, reassurance, cancellations, refunds, and end-to-end reservation management. Certified by IATA and academically qualified in Logistics, Supply Chain Management, and Travel & Tourism. Known for delivering accurate, efficient, and client-centric travel solutions with a high level of professionalism and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Air Executive – B2B
Dhanhind Utility Private Limited
04.2022 - 06.2025
- Executed domestic B2B air ticketing operations using Gallio and Amadeus GDS platforms.
- Efficiently handled ticket issuance, cancellations, reissuance, and reservation modifications for corporate clients.
- Managed refund processes with precision, ensuring compliance with airline policies.
- Built and maintained strong relationships with clients, contributing to high customer satisfaction.
- Collaborated with internal teams to ensure smooth and timely delivery of travel services.
- Achievements/Tasks
Education
MBA - Logistics & Supply Chain Management
Madras University
01.2024
Diploma - IATA
International Air Transport Association
01.2022
BBA - Tourism & Travel
Kannur University
01.2021
Skills
- B2B Air Ticketing & Corporate Travel Support
- Ticket Issuance, Cancellation & Refunds
- GDS Operations: Gallio & Amadeus
- Customer Communication & Support
- Reassurance & Reservation Handling
- Logistics & Supply Chain Fundamentals
- Travel & Tourism Process Knowledge
- Multilingual Capabilities
Certification
- IATA - International Air Transport Association
- 2021 - 2022
- Speed Wings Academy
Additional Information
Citizenship : Indian
DOB : 26 - 05 - 1999
Gender : Female
Marital Status : Single
LANGUAGES
English - Full Professional Proficiency
Hindi - Limited Working Proficiency
Tamil - Full Professional Proficiency
Malayalam - Native or Bilingual Proficiency
Timeline
Air Executive – B2B
Dhanhind Utility Private Limited
04.2022 - 06.2025
Diploma - IATA
International Air Transport Association
BBA - Tourism & Travel
Kannur University
MBA - Logistics & Supply Chain Management
Madras University
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge.
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