Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shira Lander

Shira Lander

Landunvez

Summary

Experienced tourism and hospitality professional dedicated to delivering exceptional guest experiences. Personable with a keen eye for detail, adept at building rapport with diverse individuals. Skilled in managing logistics, problem-solving creatively, and driving organizational success through goal achievement. Passionate about creating unforgettable moments that leave a lasting impression on guests.

Overview

9
9
years of professional experience

Work History

Operations Assistant / Tour Guide

Wine, Art & Wilderness
10.2024 - 06.2025
  • Processed booking requests, either from travel agents or direct from clients, in a timely manner and documented all details correctly in booking system
  • Liaised with travel agents regularly to ensure world-class experience for the clients
  • Created bespoke itineraries for luxury clients
  • Maintained positive rapport with third party suppliers and effectively communicated upcoming services needed
  • Handled daily communication with prospective clients, offering personalized recommendations and closing tour sales
  • Transported high-end clients in luxury vehicles to/from accommodation/airport and provided exceptional customer service and extra assistance
  • Prepared vehicles and gear for upcoming tours, taking exceptional care and attention to detail under time pressure

Events Committee

The Brook Waimarama Sanctuary
05.2023 - 06.2025
  • Assist with fundraiser event planning and promotion. Help with various tasks on event days.

Visitor Information Centre Lead & Economic Investment Support

Nelson Regional Development Agency
04.2023 - 06.2024
  • Welcomed domestic and international visitors to the region, answered all questions, and informed and promoted Nelson Tasman
  • Maintained positive relationships and open communication with Visitor Sector Partners and stayed updated on their offerings in order to relay the most current information to guests
  • Led end-to-end CRM integration—from evaluating platforms to full implementation—enhancing client management and team productivity.
  • Collaborated on the 2024 Visitor Guide by selling listings, verifying content accuracy, and coordinating distribution.
  • Provided administrative and organizational support, particularly for events and Partnership Programme

Personal Assistant

Catherine Coleman, Retired Astronaut
05.2018 - 10.2022
  • Organised office and implemented new organisational systems to create fluidity and ease
  • Booked flights and hotels for upcoming travel
  • Created task lists and managed time to increase productivity

Assistant Restaurant Manager

Francesca's Italian Kitchen
12.2020 - 12.2021
  • Supported Front of House team to deliver a superior level of service to guests
  • Responsible for overseeing the restaurant when manager was off
  • Problem-solved when issues arose to find positive solutions for guests, business, and staff

Kayak Guide, Waterfront Rentals Associate

Paddle Wanaka
09.2019 - 05.2020
  • Led safe, fun, and informative kayak tours on Lake Wanaka and the Clutha River
  • Administered rentals and processed bookings, while keeping waterfront organised and safe
  • Effectively communicated with guests to ensure their safe enjoyment of Lake Wanaka
  • Interpreted weather through visual clues and online sources and took decisive action accordingly to ensure safety for all

Content creator, Events

Bestias del Sur Salvaje
12.2018 - 03.2019
  • Company Overview: Non-profit organisation involved in river conservation.
  • Organised fundraisers for them in Chile.
  • Non-profit organisation involved in river conservation.

Whitewater Kayak Instructor & Retail Assistant

Zoar Outdoor
03.2018 - 11.2018
  • Taught basic to advanced kayaking skills in a variety of ways to best reach students of all ages and skill levels
  • Created lesson plans and coordinated logistics of multi-day clinics
  • Sold outdoor gear and kayaks to customers by educating them on products to help them choose appropriately
  • Improved website SEO through product listings and written content

Program Coordinator

Greater Shelburne Falls Area Business Association
02.2016 - 09.2017
  • Directed and promoted community events, working closely with local businesses, to increase tourism in the region and boost the local economy
  • Updated websites (Shelburnefalls.com & gsfaba.org) and regularly posted to social media
  • Solicited potential new members by enlightening them on member benefits and services
  • Assisted local business owners with technological and social media issues

Education

Bachelor of Science - Hospitality & Tourism Management

University of Massachusetts Amherst
05.2013

Skills

  • Travel planning
  • Itinerary development
  • Reservation management systems
  • Efficient logistics coordination
  • Event coordination
  • Organizational skills
  • Customer service
  • Strong attention to detail
  • Skilled in prioritizing concurrent responsibilities
  • Professional communication skills

Languages

English
French
Spanish

Timeline

Operations Assistant / Tour Guide

Wine, Art & Wilderness
10.2024 - 06.2025

Events Committee

The Brook Waimarama Sanctuary
05.2023 - 06.2025

Visitor Information Centre Lead & Economic Investment Support

Nelson Regional Development Agency
04.2023 - 06.2024

Assistant Restaurant Manager

Francesca's Italian Kitchen
12.2020 - 12.2021

Kayak Guide, Waterfront Rentals Associate

Paddle Wanaka
09.2019 - 05.2020

Content creator, Events

Bestias del Sur Salvaje
12.2018 - 03.2019

Personal Assistant

Catherine Coleman, Retired Astronaut
05.2018 - 10.2022

Whitewater Kayak Instructor & Retail Assistant

Zoar Outdoor
03.2018 - 11.2018

Program Coordinator

Greater Shelburne Falls Area Business Association
02.2016 - 09.2017

Bachelor of Science - Hospitality & Tourism Management

University of Massachusetts Amherst

Similar Profiles

CREATE PROFILE
Shira Lander