Shema Hayder
Researcher
Paris
Summary
Skilled Researcher enthusiastic about supporting advancements in data collections nd insights. Passionate about increasing knowledge to drive growth and needed improvements. Ready to apply knowledge and over 12 years of experience in research, activity coordination and customer service.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Marketing Communications Manager
Value insight
Cairo, Cairo
11.2022 - 07.2024
- Increased brand awareness by developing and implementing strategic marketing communication plans.
- Optimized website content for search engine performance, driving organic traffic growth over time.
- Established metrics tracking systems to evaluate campaign success regularly, making data-driven decisions on resource allocation moving forward.
- Conducted market research to identify target audiences and tailor messaging accordingly, increasing overall reach.
- Collaborated with cross-functional teams to ensure consistent messaging and branding across all marketing materials.
- Managed consistent design theme, look and content of organization's online presence.
Researcher
Fabrizio Carucci
Brussels
06.2022 - 10.2022
- Streamlined research processes to meet tight deadlines
- Wrote research papers, reports and summaries regarding [context Analysis for Migration, security measures and stakeholders in Tripoli Lebanon].
- Sorted data into well-organized formats and transformed into figures.
Researcher
Value Insight
Cairo
01.2021 - 09.2022
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Analyzed and interpreted patterns and trends.
- Determined areas of research to increase knowledge in particular field.
- Gathered and organized information for research purposes.
Market Researcher
shore advisory
Riyadh
12.2018 - 12.2020
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Recorded accurate respondents' answers during interviews for future reference.
- Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
Research Assistant
freelance
Cairo
06.2011 - 04.2014
- Planned, modified and executed research techniques, procedures and tests.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Recorded and moderated research subject groups to analyze and interpret experimental findings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Volunteer Activities Coordinator
Lekaa Association
Cairo
08.2008 - 07.2012
- Researched and created new ideas for programs and activities, taking into consideration participants' suggestions.
- Oversaw training and mentoring of up to [25 ] new team members each quarter.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Evaluated success of each activity and event to identify opportunities for future improvement.
- Compiled monthly activity program calender to distribute to residents and staff.
- Performed skills assessments to link volunteers to roles matching individual skills and competencies.
Customer Service Representative
Vodafone UK
Cairo
08.2010 - 02.2011
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled over [30] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Customer Service Representative
stream global services
Cairo
09.2009 - 06.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Arts - English Language And Literature
Faculty of Arts, Cairo University
Cairo, Egypt 09.2005 - 07.2009
Skills
Data collection and organization
Timeline
Marketing Communications Manager
Value insight
11.2022 - 07.2024
Researcher
Fabrizio Carucci
06.2022 - 10.2022
Researcher
Value Insight
01.2021 - 09.2022
Market Researcher
shore advisory
12.2018 - 12.2020
Research Assistant
freelance
06.2011 - 04.2014
Customer Service Representative
Vodafone UK
08.2010 - 02.2011
Customer Service Representative
stream global services
09.2009 - 06.2010
Volunteer Activities Coordinator
Lekaa Association
08.2008 - 07.2012
Bachelor of Arts - English Language And Literature
Faculty of Arts, Cairo University
09.2005 - 07.2009
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