SHASHIRUBAN NAGARAJ
Nuwara Eliya
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
LUXURY FOOD Co ,ltd.
07.2021 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Trained new staff members on company policies and procedures.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room and bar areas for signs of overcrowding.
Pastry Assistant
Rippon Grand Hill Hotel
10.2019 - 11.2020
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Scaled out and mixed ingredients according to recipes and procedures.
- Created new dessert items for seasonal and special events.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.
- Researched new dessert concepts and performed recipe analysis to increase overall sales.
Education
Advance Level
N Methodist College
Nuwara Eliya Colombo2013
Diploma In Hotel Management - Culinary Arts
Win-stone School of Culinary Art
Colombo Sri Lanka08.2015
Human Resources Development
CIPM - Sri Lanka
Colombo Sri LankaBusiness English
British Council Srilanka
Colombo Sri Lanka Skills
- Food Handling
- Guest Relations
- Supply Restocking
- Order Verification
- Portion Control
- Staff Leadership
- Display Building
- Order Management
- Guest Services
- Phone Orders
- Inventory Management
- Staff Supervision
- Cash Register Operation
- Employee Training
- Payment Processing
- Ingredient Preparation
- Ordering Procedures
- Time Management
- Complaint Handling
- Food Safety
Languages
English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Sinhala
Upper intermediate (B2)
Timeline
Food and Beverage Attendant
LUXURY FOOD Co ,ltd.
07.2021 - Current
Pastry Assistant
Rippon Grand Hill Hotel
10.2019 - 11.2020
Advance Level
N Methodist College
Diploma In Hotel Management - Culinary Arts
Win-stone School of Culinary Art
Human Resources Development
CIPM - Sri Lanka
Business English
British Council Srilanka
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