Shanika Burkett
Tamworth
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success. Dynamic customer service professional with a proven track record in training and supporting team members. Committed to enhancing customer satisfaction through effective communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Casual/Supervisor
Best & Less
Tamworth
07.2022 - Current
- Trained new staff on customer service standards and product knowledge.
- Implemented visual merchandising strategies to enhance product presentation.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritised and organised tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Casual fast food worker
McDonald's West Tamworth
Tamworth
08.2021 - 10.2021
- Delivered exceptional customer service during high-volume shifts.
- Followed inventory procedures to manage stock levels effectively.
- Maintained the cleanliness of workstations and dining areas throughout shifts.
- Handled cash transactions accurately and processed orders efficiently.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows and mirrors, and mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Collaborated with other team members to ensure the timely completion of tasks.
- Served orders to customers at windows, counters and tables.
Education
High School Diploma -
McCarthy Catholic College
Tamworth, Australia09-2025
Skills
- Customer service
- Visual merchandising
- Employee training
- Team building
- Time management
- Inventory management
- Communication skills
- Conflict resolution
Accomplishments
VET Retail award
References
References available upon request.
Timeline
Casual/Supervisor
Best & Less
07.2022 - Current
Casual fast food worker
McDonald's West Tamworth
08.2021 - 10.2021
High School Diploma -
McCarthy Catholic College