SHAH FAISAL
Doha
Summary
Dedicated IT Coordinator with extensive experience in managing and supporting technological operations. Proven track record of enhancing operational efficiency through effective team leadership and the successful implementation of new technology solutions. Recognized for significantly reducing downtime and improving workflow.
Skilled in project administration with experience in coordinating tasks, managing project resources, and ensuring timely completion of projects. Strengths include effective communication, multitasking, problem-solving abilities and strong organizational skills. Successfully delivered high-quality results in previous roles through diligent work ethic and commitment to team goals.
Overview
19
19
years of professional experience
Work History
IT Coordinator Cum Office Assistant
BAHRIA FOUNDATION PN
Karachi
04.2017 - 01.2018
- Company Overview: Bahira Foundation is a subsidiary of Pakistan Navy
- Managed software installations and removals on computer systems and networks.
- Resolved technical problems involving computers, information systems, servers, and networks.
- Assisted with technical inquiries via phone, email, and in-person interactions.
- Ensuring that all hardware and software work properly, assembling hardware and installing or deleting software
- Ensured proper operation of computer equipment through prompt problem-solving.
- Drafted letters, memorandums, invoices, and presentations for customers and management.
- Managed business correspondence with top management.
- Managed procurement of office supplies and stationery.
- Handled administrative operations for various project sites at Head Office.
- Compiled monthly progress reports for review by General Manager and Manager.
IT Engineer
Porr Bau GmbH
Doha
09.2014 - 08.2016
- Company Overview: Project: Doha Metro Rail for upcoming FIFA World Cup2022
- Set up hardware components, configured software applications, optimized system functionality.
- Offered guidance and resolution to users experiencing technology-related challenges.
- Managed incoming technical support requests using telecommunication, electronic mail, and computerized help-desk systems.
- Manged configuration and setup processes for office workstations.
- Investigated required technical matters concerning products.
- Performed routine diagnostics on computers and equipment.
- Developed standard operating procedures.
Site Administrator
Strabag International GmbH
03.2007 - 08.2014
- Company Overview: Projects: 7 Schools, Road Projects in Qatar, and BRT System in Dar es Salaam, Tanzania, East Africa.
- Executed office administration tasks, encompassing communications, record maintenance, and filing.
- Defined routes and produced various reports, including fuel details, odometer readings, and alerts for vehicle fleet.
- Coordinated with HR for scheduling medical tests, fingerprinting, contract signing, leave requests, and other compliance matters.
- Coordinated with store supervisors on sites for smooth material distribution.
- Managed expenses related to site transportation and consumables.
- Facilitated salary distribution for workers and staff employees.
- Directed supervision of timekeepers in managing hired equipment and manpower records.
- Coordinated efficient handling of paperwork among headquarters, on-site teams, and consultancy firm.
- Reviewed invoices from various suppliers and subcontractors to ensure correctness.
- Worked closely with the Purchasing team to ensure timely material delivery.
- Organized RFI records using Excel sheets and inbox files.
- Updated monthly status reports at month's end for approved and non-approved RFIs according to BOQ.
System Support Engineer
GlaxoSmithKline Pakistan
Karachi
10.1998 - 03.2007
- Oversaw maintenance of IT hardware, software, and networks for clients.
- Configured client PCs with Windows2000, XP, Office XP and 2003.
- Maintained corporate SLAs by continuously overseeing servers, services, and networks remotely.
- Managed and maintained project work for clients.
- Implemented helpdesk system enabling clients to log queries.
- Delivered technical support in Helpdesk System.
- Ensured full support to staff on both operating systems and a range of essential software.
- Resolved daily user requests and complaints efficiently.
- Arranged for on-site technical support as required.
- Local Initiatives and other Projects:
- Supported mobile device setups for senior executive team.
- Played a key role in supporting the core team during the implementation of various projects and local initiatives.
- Ensure the availability of WAN Links
- Ensure the availability of LAN at West Wharf
- Executed UTP-based cabling projects utilizing diverse switches and hubs within Windows NT and Windows XP environments.
- Enabled seamless disaster recovery with Remote Desktop Connection.
- Contributed to the successful implementation of GSK Connect (Windows XP) across Pakistan.
- Transferred GSK users from Old AS400 Server to KOP Server.
- Engaged with users to reduce Lotus Notes mailbox sizes using the Archive Process in accordance with GSK Standard Mailbox quota.
- Configured and deployed in excess of 100 IBM laptops for senior executives using GSK Connect.
- Coached senior management on connecting laptops through IPASS outside company network using dial-up and hotspots.
Education
Bachelor of Arts - English, Political Science
University of Karachi
Karachi, Pakistan01.2006
HSC - Physics, Chemistry, Math
Govt Degree College Malir
Karachi, Pakistan01.1997
Diploma - Computer Science
Petroman Computer Institute
Karachi, Pakistan01.1997
SSC - Physics, Chemistry, Math
Shamsi Society Model School
Karachi, Pakistan01.1994
Skills
- IOSH Managing Safely
- Microsoft Certified Systems Engineer (MCSE)
- Windows OS (Microsoft Certified Professional, MCP)
- Microsoft Office Suite (PowerPoint, Word, Excel)
- Lotus Notes, Office Outlook
- Expertise in WAN / LAN and mobile network maintenance and availability, remote access & maintenance
- Computer Hardware Skills (CompTIA A Course from New Horizons)
- Analytical Approach: Research, Identify Needs, Diagnose Issues, Find Solutions, and Troubleshoot
- Excellent interpersonal and teamwork skills in a multicultural environment
- Good verbal and written communication
- Effective Reporting Expertise
- Customer Engagement Expertise
- Workplace Professionalism
- Multi-tasking
Languages
English
First Language
Arabic
Beginner
A1
Urdu
Proficient
C2
PERSONAL DETAILS
- Fathers Name: Mohammad Salim
- Date of Birth:02/12/1979
- Nationality: Pakistani
- Passport No: CA8917223
- NIC No:425011-508772-5
- Marital Status: Married
Certification
Microsoft Certified Professional
Microsoft Certified System Engineer
IOSH
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Microsoft
- IOSH
Software
Microsoft Windows
Microsoft Office Suit
Timeline
IT Coordinator Cum Office Assistant
BAHRIA FOUNDATION PN
04.2017 - 01.2018
IT Engineer
Porr Bau GmbH
09.2014 - 08.2016
Site Administrator
Strabag International GmbH
03.2007 - 08.2014
System Support Engineer
GlaxoSmithKline Pakistan
10.1998 - 03.2007
Bachelor of Arts - English, Political Science
University of Karachi
HSC - Physics, Chemistry, Math
Govt Degree College Malir
Diploma - Computer Science
Petroman Computer Institute
SSC - Physics, Chemistry, Math
Shamsi Society Model School
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