Serigne Cheikh Mbacke Thioune
Dakar
Profil professionnel
Senior leader with 10+ years of experience in payments, fintech, and financial services, with deep expertise in UEMOA regulatory environments and African markets.
Proven track record in sales leadership, high‑impact dealmaking, and managing executive‑level relationships with governments, regulators, and strategic partners. Experienced in driving growth in complex, fast‑paced, and competitive environments.
Vue d'ensemble
12
12
years of professional experience
5
5
years of post-secondary education
Expérience
Group Acting Head of Electronic Banking, Manager
Bank Of Africa / BMCE BANK Group
Dakar
2025.09 - Current
- Management, supervision, and guidance of the department's teams;
- Supervision and verification of daily payment processing operations;
- Supervising the processing of bank end-of-day (EOD) transactions and daily reports;
- Monitoring of exchanges and relationships with payment partners (networks, card providers, ATM/POS terminal providers, and wallet providers);
- Implementation of payment strategies in accordance with the BOA Group's Three-Year Development Plan;
- Handling of escalated payment requests, complaints, and incidents;
- Participation in the maintenance and monitoring of the infrastructure, such as ATMs/POS terminals;
- Coordination of escalations to the Executive Committee.
Head of the Department of Dispute Resolution, Acco
Bank of Africa / BMCE BANK Group
Dakar
2022.01 - Current
- Validation of timesheets in PMT – Department Electronic Payments Processing: Disputes and Accounting;
- Guidance, assignment, and direction: Processing GLPI tickets & Issuance/Acquisition disputes in VROL;
- Management of daily reports;
- Management of electronic payments projects;
- Validation of Visa Quarterly Report Submission – Global Operating Certificate;
- Validation of analyses and processing of accounting tracking;
- Analysis of service statistics and summarization prior to submission to management;
- Profile Manager on VISA Access – VEM (Visa Enrollment Management).
Dispute Resolution Manager Senior
Bank of Africa / BMCE BANK Group
Dakar
2020.03 - 2021.12
Acting Head of Accounting Supervisor
Bank of Africa / BMCE BANK Group
Dakar
2021.05 - 2021.06
Acting Head Digital Banking Support
United Bank of Africa - Senegal
Dakar
2020.01 - 2020.02
Digital Banking Support Officer
United Bank of Africa - Senegal
Dakar
2017.07 - 2020.02
Reconciliation & Remittance Officer
United Bank of Africa - Senegal
Dakar
2016.10 - 2017.07
Direct Seller Agent
United Bank of Africa - Senegal
Dakar
2014.08 - 2016.09
Formation
VROL Webinar: Dispute Resolution
VISA
2022.09 - 2022.09
Annual PCI-DSS Training - Certification
SENSIPRO / Bank of Africa International
2020.09 - 2020.09
Visa Training Festival for Sub-Saharan Africa
VISA
2020.08 - 2020.09
Training seminar on ATM management
GIM Academy Training Center - Dakar
2017.09 - 2017.09
Master's degree - Banking and Financial Engineering
Institut Africain de Management (IAM)
Dakar 2013.10 - 2015.10
VROL Webinar: Authorization Improvement
VISA
2022.11 - 2022.11
Visa Landing Program Training
VISA - VP SSA Client Services
Dakar 2026.03 - 2026.03
Information Security Training on the topic: Personal Data Protection
SENSIPRO / Bank of Africa International
2022.03 - 2022.03
VROL Webinar: Dispute Resolution
VISA
2022.06 - 2022.06
Information Security Awareness Campaign on the topic: Email Security
SENSIPRO / Bank of Africa International
2021.06 - 2021.06
Information Security Awareness Campaign on the topic: Malware and IT Professionals
SENSIPRO / Bank of Africa International
2021.06 - 2021.06
Visa Resolve Online (VROL) Webinar
VISA
2021.06 - 2021.06
Training seminar on incident management and methods for resolving electronic payment issues
GIM Academy Training Center - Dakar
2019.06 - 2019.06
DEUG (diploma of general university studies) -
Institut supérieur de Formation en Gestion (ISFG)
Dakar 2010.10 - 2012.06
Bachelor's degree - Business administration
Institut Africain de Management (IAM)
Dakar 2012.10 - 2013.07
Baccalaureate -
Yalla Suur En - YSEN
Dakar 2009.10 - 2010.07
Information Security Training on the topic: PCIDSS DSI-DSSI
SENSIPRO / Bank of Africa International
2022.01 - 2022.01
Operational Excellence Workshop
VISA - VP SSA Client Services
Dakar 2025.12 - 2025.12
Certification - Information Security Awareness
v17b2 - Interactive+RAV
2022.08 - 2022.08
Compétences
- Safety procedures
- Lead generation
- Performance management
- Business planning
- Project management
- Workforce management
- Operations management
- Customer relationship management (CRM)
- Analytical skills
- Business intelligence
Language
Afrikaans
NATIVE LANGUAGE
French
Proficient
C2
English
Advanced
C1
Spanish
Upper-intermediate
B2
Chronologie
Visa Landing Program Training
VISA - VP SSA Client Services
2026.03 - 2026.03
Operational Excellence Workshop
VISA - VP SSA Client Services
2025.12 - 2025.12
Group Acting Head of Electronic Banking, Manager
Bank Of Africa / BMCE BANK Group
2025.09 - Current
VROL Webinar: Authorization Improvement
VISA
2022.11 - 2022.11
VROL Webinar: Dispute Resolution
VISA
2022.09 - 2022.09
Certification - Information Security Awareness
v17b2 - Interactive+RAV
2022.08 - 2022.08
VROL Webinar: Dispute Resolution
VISA
2022.06 - 2022.06
Information Security Training on the topic: Personal Data Protection
SENSIPRO / Bank of Africa International
2022.03 - 2022.03
Head of the Department of Dispute Resolution, Acco
Bank of Africa / BMCE BANK Group
2022.01 - Current
Information Security Training on the topic: PCIDSS DSI-DSSI
SENSIPRO / Bank of Africa International
2022.01 - 2022.01
Information Security Awareness Campaign on the topic: Email Security
SENSIPRO / Bank of Africa International
2021.06 - 2021.06
Information Security Awareness Campaign on the topic: Malware and IT Professionals
SENSIPRO / Bank of Africa International
2021.06 - 2021.06
Visa Resolve Online (VROL) Webinar
VISA
2021.06 - 2021.06
Acting Head of Accounting Supervisor
Bank of Africa / BMCE BANK Group
2021.05 - 2021.06
Annual PCI-DSS Training - Certification
SENSIPRO / Bank of Africa International
2020.09 - 2020.09
Visa Training Festival for Sub-Saharan Africa
VISA
2020.08 - 2020.09
Dispute Resolution Manager Senior
Bank of Africa / BMCE BANK Group
2020.03 - 2021.12
Acting Head Digital Banking Support
United Bank of Africa - Senegal
2020.01 - 2020.02
Training seminar on incident management and methods for resolving electronic payment issues
GIM Academy Training Center - Dakar
2019.06 - 2019.06
Training seminar on ATM management
GIM Academy Training Center - Dakar
2017.09 - 2017.09
Digital Banking Support Officer
United Bank of Africa - Senegal
2017.07 - 2020.02
Reconciliation & Remittance Officer
United Bank of Africa - Senegal
2016.10 - 2017.07
Direct Seller Agent
United Bank of Africa - Senegal
2014.08 - 2016.09
Master's degree - Banking and Financial Engineering
Institut Africain de Management (IAM)
2013.10 - 2015.10
Bachelor's degree - Business administration
Institut Africain de Management (IAM)
2012.10 - 2013.07
DEUG (diploma of general university studies) -
Institut supérieur de Formation en Gestion (ISFG)
2010.10 - 2012.06
Baccalaureate -
Yalla Suur En - YSEN
2009.10 - 2010.07