Serena Zammattio
Paris
Summary
Trilingual professional (French, Italian, English) with 8 years of experience in the luxury and art sectors. Expert in international business development, acquisition and retention of high-end clientele, and team coordination. Experienced in both front-office and back-office roles within large corporations and SMEs.
Overview
11
11
years of professional experience
Work History
Deputy Manager – Luxury Market
GALERIES LAFAYETTE ROYAL QUARTZ
Paris
02.2024 - Current
- Supervise a team of 20 employees, monitoring both individual and collective performance
- Manage prestigious brands: Rolex, Tudor, Hermès, Ho&Jo Vintage (several million euros/month in sales)
- Oversee and develop the boutique (monthly turnover: €200–300K)
- Implement business development strategies and optimize customer service
- Acquire and sell 25–40 watches/month
- Organize and supervise VIP in-store events
Omnichannel Specialist – Watchmaking/Jewelry
CRESUS
Paris
02.2020 - 10.2022
- Provide advice, sales, and product presentation
- Build customer loyalty and develop new contacts
- Manage client files, stock, databases, and watch purchasing
Administrator/Assistant – Italy
ARTCURIAL
Milan
09.2016 - 04.2019
- Represent Italy for auctions held in France and Monaco
- Develop and maintain commercial relationships with clients and partners in the luxury and art sectors
- Coordinate the logistics and administration of high-value transactions
Administrator – Contemporary Art Cataloguing
CAMBI
Milan
04.2016 - 07.2016
Sales Administrator
ARTCURIAL
Paris
02.2015 - 07.2015
Education
Master’s Degree - Art Market & International Negotiation
INSEEC Business School
ParisBachelor’s Degree - Art History & Archaeology
Université Paris Sorbonne
ParisSkills
- Management & coordination of multicultural teams (up to 20 collaborators)
- International business development
- Negotiation & closing
- Key account management / VIP clientele
- Purchasing, negotiation & sales of high-end products
- Exclusive event organization
- Omnichannel strategy
- Stock management & sales administration
Languages
French – Native
Italian – Bilingual
English – Fluent
Spanish – Basic
Additional Information
Italian design, Watchmaking, Jewelry, Street art, Horse racing, Piano
Timeline
Deputy Manager – Luxury Market
GALERIES LAFAYETTE ROYAL QUARTZ
02.2024 - Current
Omnichannel Specialist – Watchmaking/Jewelry
CRESUS
02.2020 - 10.2022
Administrator/Assistant – Italy
ARTCURIAL
09.2016 - 04.2019
Administrator – Contemporary Art Cataloguing
CAMBI
04.2016 - 07.2016
Sales Administrator
ARTCURIAL
02.2015 - 07.2015
Master’s Degree - Art Market & International Negotiation
INSEEC Business School
Bachelor’s Degree - Art History & Archaeology
Université Paris Sorbonne
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