Senior Product Manager Luc Durand
Marseille
Summary
Luc Durand is a seasoned professional with over 20 years of experience in digital product management. He has a proven track record of delivering high-impact digital and IT solutions for major companies and startups. Luc is skilled in leading cross-functional teams across global locations and effectively managing budgets. He is known for his ability to leverage technology, data, and AI to drive product success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Product Manager
AXS
Paris
01.2024 - Current
- Company Overview: AXS is a leading global ticketing platform, providing advanced ticketing, marketing, and data solutions for major music events and world-class sporting competitions
- Led the successful launch of AXS digital ticketing products in France, managing the full product roadmap, stakeholder communication, and weekly reporting
- Gathered market-specific requirements for France, overseeing product design, Agile development, testing, and final launch
- Managed legal compliance and integration of payment solutions for France: Stripe, Braintree, Hyperwallet, PayPal, Apple Pay
- Established client support through Zendesk and implemented a generative AI-powered chatbot to enhance customer service
- AXS is a leading global ticketing platform, providing advanced ticketing, marketing, and data solutions for major music events and world-class sporting competitions
- Tools: Figma, Jira, Confluence, Microsoft Office, Generative AI, Stripe, Braintree, Hyperwallet, PayPal, Apple Pay
Senior Product Owner
Givaudan
Paris
02.2023 - 12.2023
- Company Overview: Customer Foresight is a global digital platform that aggregates market and social data in the Food & Beverage sector, enabling Givaudan's clients to innovate and launch future products
- Led web application delivery, managing UX/UI design, functional requirements, and product backlog
- Oversaw data providers, developed the data visualization roadmap, managed Tableau dashboard implementation and acceptance
- Managed product strategy, conducted steering meetings, developed & monitored roadmaps, implemented Agile Scrum methodo
- Integrated Generative AI using existing LLMs to automate the creation of product descriptions and images
- Customer Foresight is a global digital platform that aggregates market and social data in the Food & Beverage sector, enabling Givaudan's clients to innovate and launch future products
- Tools: Figma, Jira, Confluence, Miro, Microsoft Office, Generative AI, Tableau, Snowflake, Dbeaver, NLP, Web Services, Swagger
Senior Product Manager
CMA CGM
Marseille
02.2022 - 02.2023
- Company Overview: Pricing Optimization application hosted on the cloud AWS ingesting a huge amount of Data from proprietary applications to recommend prices on the go to CMA CGM's pricers
- Cloud Development: Oversee product development on CMA CGM's AWS cloud landing zone
- Requirements Management: Facilitate Product Discovery (user surveys, story mapping, user testing), and coordinate LLD and HLD documentation with architects, infrastructure, business, and development teams
- Delivery Management: Manage and prioritize Product Backlog, and oversee remote development team in India
- Project Management: Conduct steering meetings and progress updates, develop and track roadmaps, manage Agile delivery
- Pricing Optimization application hosted on the cloud AWS ingesting a huge amount of Data from proprietary applications to recommend prices on the go to CMA CGM's pricers
- Tools: Snowflake, AWS cloud, Microsoft Office, Web Development, internal applications
Senior Product Owner
5th Floor
Bruxelles
08.2021 - 02.2022
- Company Overview: Digital Transformation for the Office de la Naissance et de l'Enfance ONE
- Established a new transversal Agile Platform Team to support six stream-aligned teams
- Managed maintenance and evolution of an existing digital product and led the development of the Design System
- Created and updated sliding 3-month roadmap in coordination with other six teams
- Digital Transformation for the Office de la Naissance et de l'Enfance ONE
- Tools: Micro services, Jira, Confluence, Figma, Microsoft Office, Web Development, Google suite
Senior Product Owner
Groupe Se Loger
Aix
01.2021 - 07.2021
- Company Overview: Ensuring the ingestion of a big volume of adds into Groupe se Loger and Logic Immo coexisting back ends
- Oversaw the launch of two B2B real estate products, DUO Luxe (Luxury) and DUO Construire (DELTA), for March and June 2021
- Enhanced Agile Scrum processes for RUN activities
- Managed the backlog and facilitated AWS cloud IT transformation
- Developed a roadmap and coordinated with 16 other squads
- Ensuring the ingestion of a big volume of adds into Groupe se Loger and Logic Immo coexisting back ends
- Tools: AWS cloud, Jira, Confluence, Microsoft Office, Miro, Google suit, Web Development, Web Services
Senior Product Manager
zCost Management
Nantes
02.2020 - 11.2020
- Company Overview: Recruited to implement the Scrum methodology and build ZETALY a digital platform enabling IBM Mainframe (Z) users to manage their cost and operations through Data Analysis, Business Intelligence and AI
- Led the transition to Agile/Scrum methodology within a six-member Dev Team and facilitated stakeholder, expert user, and team member engagement to build a cohesive Product Vision
- Conducted key workshops (Value Proposition, Visioning, Roadmap, Story Mapping) and created the Product Backlog, guiding the Tech Team in technical task breakdown
- Developed a Product Roadmap in alignment with Sales, Tech Team, and Stakeholders, while driving state-of-the-art UX/UI design
- Machine learning model training to predict consumption, performance and cost
- Championed and implemented User Testing Acceptance for lean improvements
- Recruited to implement the Scrum methodology and build ZETALY a digital platform enabling IBM Mainframe (Z) users to manage their cost and operations through Data Analysis, Business Intelligence and AI
- Tools: Jira, Confluence, Figma, Microsoft Office, Sisense, Power BI, Miro, Machine Learning
Senior Proxy Product Owner & Agile Scrum Coach
AIRBUS HELICOPTERS
Marseille
02.2019 - 07.2019
- Company Overview: Tasked with defining the functional scope of the HData Data Governance platform
- Collaborated with Airbus Helicopters and Airbus Aircraft professionals to pinpoint and prioritize user requirements in Data Profiling, Data Quality (DQ), Data Protection (GDPR), and Data Governance
- Developed and maintained the Product Backlog, while supervising the development team and coaching the Product Owner
- Facilitated engagement with users, stakeholders, and technical architects to define user requirements and translate larger business objectives into actionable features and user stories
- Led Product Vision and Story Mapping workshops for stakeholder alignment and prioritized the Product Backlog, focusing on MVP-tagged epics and user stories
- Developed a UX/UI Mockup Interface based on market surveys, benchmarks, and internal priorities
- Oversaw Scrum delivery by Cap Gemini and Palantir Dev Teams, while mentoring the Product Owner in Scrum/Agile method
- Tasked with defining the functional scope of the HData Data Governance platform
- Tools: Agile and Lean methodology, Jira, Palantir, Microsoft Office, Power BI, Balsamiq
Senior Product Manager
THE ADECCO GROUP
Lyon
05.2018 - 11.2018
- Company Overview: Hired to develop the business case for the Candidates Global Mobile App
- Collaborated with key country stakeholders to determine the app's functional scope and technical architecture
- Conducted cost-benefit analysis for proposed strategies, managed the app's budget, and oversaw contracts with third-party providers
- Negotiated the Product Roadmap and Release Plan with main group stakeholders, providers, and development teams, and executed the approved Project Management Plan
- Successfully secured a €2.5M budget for the Candidates Global Mobile App by presenting a compelling business case, establishing baseline budgets, and negotiating with third-party providers and The Adecco Group DSI
- Managed P & L, including monthly Capex, Opex, revenues, and profitability ensuring budget control and effective monitoring
- Achieved consensus on Global Tech Architecture, including an Azure cloud ESB solution, Xamarin-based mobile app development by Infosys, Salesforce backend by Accenture, and dynamic design by TH_NK
- Reduced costs by 15% through effective negotiations with Infosys, Accenture, and TH_NK
- Delivered a Mobile App wireframe mockup that met the requirements of Group Stakeholders, the Marketing team, and existing mobile app teams in France and Spain
- Synchronized Web Portal and Back End teams' roadmaps with the Mobile App to formulate the release plan
- Oversaw development and R1 delivery by coordinating four Agile Scrum teams across India, UK, and France
- Hired to develop the business case for the Candidates Global Mobile App
- Tools: Azure, Salesforce, proprietary backlog management tool, Microsoft Office, InVisio, API, Web Services
IT Project Director
ELLUCIAN
09.2016 - 04.2018
- Company Overview: Recruited to build and implement Ellucian's Banner 9 products process migration from Oracle to Java among engineering teams and clients distributed in Portugal, the US and India
- Engaged with clients, engineering teams and customer service to gather technical requirements & SLA
- Set-Up and optimized the migration process from Oracle forms to Java guarantying high quality delivery
- Delivered +20 US clients projects portfolio on time, budget and quality with high satisfaction score
- Recruited to build and implement Ellucian's Banner 9 products process migration from Oracle to Java among engineering teams and clients distributed in Portugal, the US and India
Product Owner
PENTAHO / HITACHI
Orlando
03.2016 - 09.2016
- Company Overview: Recruited to build up and coach a new Agile / Scrum development team and ensure the delivery of innovative features to improve Data Exploration
- Build and coached a 9 Engineers Development team distributed among Portugal, USA and Ukraine
- Implemented the Agile / Scrum methodologies through a Product Backlog creation, grooming and prioritization; initiated sprint planning, stand up, demo, retrospectives and shutdown delivery
- Slashed time for Data Analysis process by delivering the DET features that brings data exploration and visualization into data preparation and integration module
- Recruited to build up and coach a new Agile / Scrum development team and ensure the delivery of innovative features to improve Data Exploration
Senior IT Project Manager
ALTRAN PORTUGAL
Lisbon
04.2014 - 01.2016
- Company Overview: Recruited to manage a portfolio of Telecom and IT nearshore projects for French based clients
- Be responsible for overall projects delivery, client satisfaction and expectation management; engage with clients and stakeholders to gather and evaluate Scope Of Work definition; build baseline planning; ensure proper staffing; establish QA metrics and tracking; perform Risk analysis and associated mitigation strategy
- Negotiate and manage contracts with clients and providers
- Update projects documentation
- Be accountable for financial results monitoring the Operating Margin (OPM)
- Successfully implemented an innovative Business Model based on a Tasks versus Prices Catalog at Nokia's Global Delivery Center for Network Planning and Optimization (NPO) tasks
- Build a 30 engineers team at Nokia GDC in Lisbon while ensuring a + 1,5M€ revenue / year with OPM > 35%
- P&L of the solution
- Capex, Opex, Revenues and Profitability: increased the performance of a 7 engineers Nearshore team for our Bouygues Telecom French client ensuring a 70k€ / year revenue and an OPM > 25%
- Delivered a Load Test assessment with recommendation for the Essilor Global purchasing Web Portal hiring 2 engineers on a fixed price budget about 50k€ and 22% OPM
- Recognized for outstanding quality of customer service with 'Very High' satisfaction score
- Recruited to manage a portfolio of Telecom and IT nearshore projects for French based clients
Telecommunication Laboratory Coordinator
CEA / LETI
Grenoble
01.2006 - 01.2008
- Company Overview: MiWaveS is a R&D European project for the development of Microwaves based 5G mobile network technologies including 15 partners
- Coordination of the Mobile Application development Lab
- Managed 16 students Mobile App business projects from ideation, development to launch
- Ensure technical infrastructure capabilities, build specific Marketing and Business Plan training material for Telecom Engineers
- Trained Telecom Engineers on how to search a Market and Build a Telecom Business Plan
- MiWaveS is a R&D European project for the development of Microwaves based 5G mobile network technologies including 15 partners
Education
Master in International Trade -
Centre d'Étude Supérieur du Commerce International
Paris, FrancePh D - Applied Physics
Université Pierre et Marie Curie / Paris 6 - CEA Saclay
Paris, FranceSkills
- Digital Product Discovery and Vision
- Market research and analysis
- External and internal stakeholder management
- P&L (CAPEX/OPEX, Revenues & Profitability)
- Product Portfolio and Roadmap
- Requirements Analysis
- Backlog prioritization and management
- Data Analytics
- Data Visualization
- Data Governance
- AI
- Agile Delivery Management
- Scrum
- Kanban
- Lean
- SAFe
- Jira
- Confluence
- Figma
- InVision
- Balsamiq Mockup
- Office
- Adobe
- Web Services
- Swagger
- API Rest
- Soap
- AWS
- Azure
- Salesforce
- GCP
- Snowflake
- Dbeaver
- Tableau
- Power BI
- Sisence
- Collibra
- Talend
- Ataccama
- Google Analytics
- Python
- HTML
- Java
- JavaScript
- SQL
- Angular
- Hadoop
- Hive
- Spark
- Machine Learning
- Google Colab
- Langchain
- Huggingface
- Pinecone
- Mistral
- OpenAI
- Prompt
- LLM
- Chatbot
- RAG
- Customer Empathy
- Stakeholder Management
- Design thinking
- Innovation management
- Technical acumen
- Product Lifecycle Management
- Scrum Framework
- Data-driven decision-making
- Competitive Analysis
- Business Analysis
- Technical expertise
- Key relationship development
- Agile frameworks
- Problem resolutions
- Roadmap development
- User Acceptance Testing
- Information architecture
- Product issue resolution
- Scrum Methodology
- Risk Management
- Agile Methodology
- Scrum expertise
- Stakeholder relationship management
- PPAP Submissions
- Problem Identification
- Risk Assessments
- Product Planning
Skills
Digital Product Discovery and Vision, Market research and analysis, External and internal stakeholder management, P&L (CAPEX/OPEX, Revenues & Profitability), Product Portfolio and Roadmap, Requirements Analysis, Backlog prioritization and management, Data Mastery: Data Analytics, Data Visualization, Data Gov, AI, Agile Delivery Management: Scrum, Kanban, Lean, SAFe
- Products: Jira, Confluence, Figma, InVision, Balsamiq Mockup, Office, Adobe, Web Services, Swagger, API Rest / Soap
- Cloud: AWS, Azure, Salesforce, GCP
- Data: Snowflake, Dbeaver, Tableau, Power BI, Sisense, Collibra, Talend, Ataccama, Google Analytics
- Languages: Python, HTML, Java, JavaScript, SQL,
- AI: Machine Learning, Google Colab, Langchain, Huggingface, Pinecone, Mistral, OpenAI, Prompt, LLM, Chatbot, RAG
Certification
- Python & Machine Learning data science
- PMP
- CSM
- Agile Product Owner Techniques
- CSPO prep
Websites
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Italian
Advanced (C1)
C1
Portuguese
Advanced (C1)
C1
References
References available upon request.
Timeline
Senior Product Manager
AXS
01.2024 - Current
Senior Product Owner
Givaudan
02.2023 - 12.2023
Senior Product Manager
CMA CGM
02.2022 - 02.2023
Senior Product Owner
5th Floor
08.2021 - 02.2022
Senior Product Owner
Groupe Se Loger
01.2021 - 07.2021
Senior Product Manager
zCost Management
02.2020 - 11.2020
Senior Proxy Product Owner & Agile Scrum Coach
AIRBUS HELICOPTERS
02.2019 - 07.2019
Senior Product Manager
THE ADECCO GROUP
05.2018 - 11.2018
IT Project Director
ELLUCIAN
09.2016 - 04.2018
Product Owner
PENTAHO / HITACHI
03.2016 - 09.2016
Senior IT Project Manager
ALTRAN PORTUGAL
04.2014 - 01.2016
Telecommunication Laboratory Coordinator
CEA / LETI
01.2006 - 01.2008
Master in International Trade -
Centre d'Étude Supérieur du Commerce International
Ph D - Applied Physics
Université Pierre et Marie Curie / Paris 6 - CEA Saclay
Similar Profiles
Dani PonceDani Ponce
Client Services Specialist at AXSClient Services Specialist at AXS
ASHLEY TULLASHLEY TULL
Senior UX Writer at AXSSenior UX Writer at AXS
Avery MooreAvery Moore
Call Center Internet Care Specialist at AXSCall Center Internet Care Specialist at AXS
Jillian WagnerJillian Wagner
INFORMATION TECHNOLOGY SPECIALIST at AXSINFORMATION TECHNOLOGY SPECIALIST at AXS
Marie Colombe ChollatMarie Colombe Chollat
Directrice D'association at Le P'tit CamaïeuDirectrice D'association at Le P'tit Camaïeu