Sefakor Yigah
Accra
Summary
Knowledgeable accounting professional with training in accounting processes and procedures . motivated to keep records current and accurate to maintain sound financial systems. Methodical with strong analytical and communication skills . Experienced with cash handling, customer service, and transaction processing in fast-paced settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
Work History
Cashier
Medifem Multi_Specialist Hospital and Fertility Center
03.2020 - Current
- Managing the Cashiering function :receive payments from patients ,issue receipts and change due to patients and maintaining appropriate report
- Support to the account office; timely and accurate billing of companies in accordance to pricing models.
- Ensuring effective debt collection system and keeping debtors list empty by effective cash collection system.
- Prepare daily summaries with oversight provided by account department.
- Enter all payments received from patients or clients, pharmacy and other designated departments into various databases.
- Provide assistance to the front desk in handling patients admission and provision of information to patients families and visitors.
Intern
State Interest and Governance Authority
06.2019 - 07.2019
- Assisted group with clerical needs by efficiently handling telephone calls ,record management needs and correspondence
- Contributed to office reorganization to maximize productivity and support administrative efficiency
- Wrote detailed reports outlining quantity and coding of fixed assets information to facilitate effective and smooth transition
- Bank reconciliation statement
- Assisted in the preparation of weekly cashflow
- Stock count and stores management
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service Representative Assistant
United Bank of Africa
09.2015 - 07.2016
- Analyzed customer-specific needs and sold products and services to maximize digital sales(corporate U-Direct, Africard, Master card, Visa debit card, POS and SMS alert)
- Supported new clients in completing account-opening documentation and navigating processes.
- Handled client applications, requests and complaints and ensure prompt resolution
- Printing off cycle and end of month statement
- Maintained comprehensive records of client issues, complaints, and their resolutions.
- Engaged with service representatives at the head office to tackle client challenges.
- Averted major account losses by reactivating dormant accounts.
- Handled client inquiries effectively, decreasing the volume of complaint calls
- Determined client service needs and input orders into electronic systems.
- Interviewed clients regarding service issues and reported feedback.
- Prepared, completed and processed client account opening forms and database changes
- Process orders and forms
- Issuance of cheque book and savings withdrawal slips
- Issuance of ATM cards to clients
- Direct requests and unresolved issues to designated office through monthly reports
Education
OlA Senior High School
Ho06.2009
Higher National Diploma In Accountancy - Business Accountancy
HO Polytechnic (Ho Technical University)
Ho06.2015
Bachelor Of Science In Accounting - Accounting And Finance
University Of Professional Studies, Accra
Accra07.2020
Skills
- Cash handling
- Billing accuracy
- Payment processing
- Cash drawer balancing
- Record keeping
- Cash handling and management
- Customer relation
- POS system operations
- Payment collection
- Proficient in software
- Payment posting
- Multitasking and organization
- Data entry
- Customer service
REFEREES
●MR ROBERT MENSAH KOTEY
MEDIFEM MULTI SPECIALIST HOSPITAL
ACCOUNTANT
0501503067
●MR MICHAEL QUIST
MEDIFEM MULTI SPECIALIST HOSPITAL
ACCOUNTANT
0244271507
Timeline
Cashier
Medifem Multi_Specialist Hospital and Fertility Center
03.2020 - Current
Intern
State Interest and Governance Authority
06.2019 - 07.2019
Customer Service Representative Assistant
United Bank of Africa
09.2015 - 07.2016
OlA Senior High School
Higher National Diploma In Accountancy - Business Accountancy
HO Polytechnic (Ho Technical University)
Bachelor Of Science In Accounting - Accounting And Finance
University Of Professional Studies, Accra
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