Hi, I’m
SARAH K MUYODI
Administrative Specialist
Summary
Dedicated customer service professional with experience in fast-paced environments seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction
Overview
10
years of professional experience
1
year of post-secondary education
1
Language
Work History
SUNDA INTERNATIONAL
Administrative Specialist
06.2024 - Current
Job overview
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Performed wide-ranging administrative, financial and service-related functions.
KIKOSI MALUUMU INVESTMENTS (U) LTD.
Administrative Assistant
03.2021 - 02.2024
Job overview
- Manage the front desk, plan shipments based on product availability and customer requests
- Daily management and arranging appointments, booking meeting rooms and conference facilities
- Answering incoming calls; taking messages and re-directing calls as required
- Managing the front Desk.
CRYSTAL HAIR AND BEAUTY WORLD
Receptionist
11.2019 - 02.2021
Job overview
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Hear and resolve complaints from customers or the public
- Receive payment and record receipts for services
- Welcome customers to the salon and allocate hair dressers to them.
ORANGE TELECOM
Call Center Agent
03.2015 - 08.2019
Job overview
- Managed inbound and/or outbound calls and recorded conversations
- Followed various communication scripts when speaking to a caller
- Identified customer needs, answer questions and solve problems
- Up-sold products and services when possible
- Built sustainable customer relationships and engagement
- Built product knowledge and improve performance and hit goals.
Education
Makerere UniversityKampala,Uganda
Bachelor Of Tourism Management from Tourism
01.2018
Careers Institute (IATA)-Montreal,CanadaKampala,Uganda
Diploma in Travel and Tourism with Galileo from Airport Operations
09.2016 - 05.2017
Skills
Excellent customer service
Time management and flexibility
Customer and client relations
Team player with excellent interpersonal skills
Positive attitude, enthusiastic and able to work under pressure
Excellent communication skills
Excellent problem solving skills
Outgoing personality, patient, confident and friendly
Timeline
Administrative Specialist
SUNDA INTERNATIONAL
06.2024 - Current
Administrative Assistant
KIKOSI MALUUMU INVESTMENTS (U) LTD.
03.2021 - 02.2024
Receptionist
CRYSTAL HAIR AND BEAUTY WORLD
11.2019 - 02.2021
Careers Institute (IATA)-Montreal,Canada
Diploma in Travel and Tourism with Galileo from Airport Operations
09.2016 - 05.2017
Call Center Agent
ORANGE TELECOM
03.2015 - 08.2019
Makerere University
Bachelor Of Tourism Management from Tourism