Hi, I’m
SARAH K MUYODI
Administrative Specialist
Summary
Dedicated customer service professional with experience in fast-paced environments seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction
Overview
10
years of professional experience
1
year of post-secondary education
1
Language
Work History
SUNDA INTERNATIONAL
Administrative Specialist
06.2024 - Current
Job overview
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Performed wide-ranging administrative, financial and service-related functions.
KIKOSI MALUUMU INVESTMENTS (U) LTD.
Administrative Assistant
03.2021 - 02.2024
Job overview
- Manage the front desk, plan shipments based on product availability and customer requests
- Daily management and arranging appointments, booking meeting rooms and conference facilities
- Answering incoming calls; taking messages and re-directing calls as required
- Managing the front Desk.
CRYSTAL HAIR AND BEAUTY WORLD
Receptionist
11.2019 - 02.2021
Job overview
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Hear and resolve complaints from customers or the public
- Receive payment and record receipts for services
- Welcome customers to the salon and allocate hair dressers to them.
ORANGE TELECOM
Call Center Agent
03.2015 - 08.2019
Job overview
- Managed inbound and/or outbound calls and recorded conversations
- Followed various communication scripts when speaking to a caller
- Identified customer needs, answer questions and solve problems
- Up-sold products and services when possible
- Built sustainable customer relationships and engagement
- Built product knowledge and improve performance and hit goals.
Education
Makerere UniversityKampala,Uganda
Bachelor Of Tourism Management from Tourism
01.2018
Careers Institute (IATA)-Montreal,CanadaKampala,Uganda
Diploma in Travel and Tourism with Galileo from Airport Operations
09.2016 - 05.2017
Skills
Excellent customer service
Timeline
Administrative Specialist
SUNDA INTERNATIONAL
06.2024 - Current
Administrative Assistant
KIKOSI MALUUMU INVESTMENTS (U) LTD.
03.2021 - 02.2024
Receptionist
CRYSTAL HAIR AND BEAUTY WORLD
11.2019 - 02.2021
Careers Institute (IATA)-Montreal,Canada
Diploma in Travel and Tourism with Galileo from Airport Operations
09.2016 - 05.2017
Call Center Agent
ORANGE TELECOM
03.2015 - 08.2019
Makerere University
Bachelor Of Tourism Management from Tourism
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