Sarah ZARROUK
Créteil
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Admin & HR Manager
BI & Decisions
Paris
11.2023 - Current
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Maintained relationships with external stakeholders regarding employment issues or concerns.
- Reviewed applications for positions within the company according to pre-determined criteria.
- Drafted job descriptions based on current roles within Clients' organization.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed training materials for staff members on topics related to soft skills.
- Collaborated with finance department to manage budget and forecast expenses.
HR Director
Plus Group
Tunis
08.2020 - 11.2021
- Developed and managed the HR department budget.
- Created, implemented, and maintained a performance management system for all employees.
- Conducted employee orientation programs to introduce new hires to company policies and procedures.
- Coordinated recruitment efforts with hiring managers to fill vacant positions.
- Advised senior management on labor relations issues such as collective bargaining agreements and contract negotiations.
- Reviewed job descriptions for accuracy and relevance to ensure legal compliance.
- Designed training programs that met the needs of both individual departments and the organization as a whole.
- Prepared reports detailing various aspects of human resources operations such as staffing levels, salary ranges, compensation plans.
- Collaborated with other departments to support their business objectives through effective HR initiatives.
- Identified opportunities for process improvement within the HR department based on feedback from internal stakeholders.
- Devised strategies to orientate, train and direct staff to achieve corporate objectives.
- Worked with department managers to assess needs.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
- Aligned HR policies with federal and local regulations.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Suggested promotions and wage increases according to employee performance.
- Created and implemented employee retention strategies.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
GM- HR Business Partner
Le Backyard
10.2018 - 06.2020
- Diagnose and deliver full talent interventions (quality, diversity, and depth) against business needs.
- Define, communicate, and put into effect specific capability requirements for business units.
- Developing depth and breadth of management.
- Capability to build our leadership talent for the future.
- Coach the Leadership team, ensuring that they are delivering on their purpose and inspiring their teams.
- Leverages internal and external best practices to ensure competitiveness of reward strategy.
- Diagnose and deliver reward and recognition interventions to drive business performance.
- Responsible for compensation and benefits policy-making, pension schemes, and social relations.
- Resolved complex HR problems, improved operations, and provided exceptional client support.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Senior HR Advisor
Cimpress Group
Tunis
11.2018 - 01.2020
- Building strong relationships with the local employees and managers base to be seen as a trusted, neutral advisor
- Able to act as an account manager to the business for Case management & recommendation proactive course of action locally
- Handling day to day employee issues from coaching managers on difficult employee conversations, to performance management, to fairly handling dismissals
- Conducting employee voluntary exit interviews
- Managing and resolving high-level employee relations issues
- Conducting effective, thorough and objective investigations
- Proactively identifying exit trends and solutions
- Having strong knowledge of local legal landscape and providing advice on compliance gaps and future policy needs
- Identifying on policy needs, and owning policy creation and implementation related to Employee Relations on site
- Providing Compliance & Employee Relations Policy guidance and interpretation
- Identifying training needs for groups and individual coaching needs related to manager deficiencies on performance management & Providing management coaching and advice in the area of performance management
Profiles Assessor, PCA
Freelance
12.2015 - 12.2018
- We work with clients across the employee life cycle to enhance the productivity and performance of individuals, teams, and organizations
- Our solutions can help clients' screen-out unsuitable candidates, match others with jobs that fit their inherent capabilities, understand the strengths and limitations of successful onboarding, and identify opportunities to enhance performance and maximize their long-term contribution to the organization
HR Manager
DigitalCook
01.2017 - 10.2018
- Optimizing and mapping Business Processes
- Putting in place, business strategies and defining roles and responsibilities - Making sure that all shifts are fully staffed
- Developing employee surveys and organizing focus groups to gauge the mood of company staff
- Rewarding employees for their performance, attitude and skills
- Developing Company policies and processes
- Organizing employee-training programs
- Promoting equality policies
- Organizing workflow so that the office runs at maximum efficiency
- Identifying employees who need extra training that will guide them how properly carry out their duties
- Managing employee benefit programs
- Writing up adverts that will attract the best and brightest candidates
- Having telephone interviews with job applicants
- Having face-to-face interviews with job applicants
- Managing payroll and benefits & compensation
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Developed team communications and information for operational meetings
Executive Vice President - HR Consultant & Business Developer
Advanced Research Management Consulting Global LLC
12.2013 - 07.2017
- Developed innovative strategies to expand ARMCG's market penetration throughout the world
- I am also responsible for identifying strategies to increase ARMCG's profitability with existing clients
- Developed several dynamic and advanced strategies to sustain cultural and organizational change and established numerous employee and customer surveys, accountability models, and organizational and personal assessment tools
- Working on a new book that focuses on the glass-ceiling phenomenon and the perception of female managers in different countries such as Brazil, China, Egypt, France, Japan, Germany, South Africa, Sweden, Saudi Arabia, Tunisia, and USA
- Examine Key Performance Metrics that enables our clients to determine the root causes of problems and create solutions to enhance performance for both the organization and its clients
- Handle individual, team and group-focused leadership coaching services and measure the outcomes of coaching that will be identified up front and tracked continuously
- Participated in high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members
- Set sound employee health policies in place and worked with HR department to maintain healthy work environment for employees
- Assembled team of vice president-level leaders to grow business and develop group
HR Supervisor - Team Lead
Inteltec Group
05.2011 - 11.2013
- I worked as Projects Leader reporting directly to the Vice President of the Group
- Mapping HR Processes -enhance the capability of processes
- Lead Six Sigma project: implement DMAIC methodology -Optimize HR service, reduce cost and time to deliver a better service to employees
- Structured compensation and benefits according to market conditions and budget demands
- Streamlined HR efficiencies, coordinated new hire orientations, provided onboarding, and training for new employees
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
- Developed succession plans and promotion paths for all staff
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Liaised between multiple business divisions to improve communications
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
- Completed human resource operational requirements by scheduling and assigning employees
- Maintained work structure by updating job requirements and job descriptions for all positions
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Coordinated implementation of people-related services, policies and programs through departmental staff
- Worked alongside global business leader to deploy new training strategies
- Oversaw all HR needs for 1500 - employee operation across 5 locations
Six Sigma methodology Implementer (Intern)
Office des Oeuvres Universitaires au centre - HR Dept.Head Office
Sousse
11.2010 - 02.2011
- Identify and understand Employees' requirements
- Mapping the HR processes
- Enhance the capability of the processes
- Implement the DMAIC methodology
- Optimize HR service, reduce hidden costs and time to deliver better service through the project of HR self-service solution portal
Education
Formation Professionnelle RNCP niveau 6 - Responsable D'Ingénierie Pédagogique
OpenclassRooms
Paris 06-2024
Master Degree - Technology Management & Innovation
Institut des Hautes Etudes Commerciales (IHEC)
06.2012
Bachelor Degree - Business Management
Institut des Hautes Etudes Commerciales (IHEC))
06.2010
Skills
- Staff Retention
- Diversity Issues
- Soft Skills Coaching & Mentoring
- HR Management
- Profiles Assessment & Job Matching
- Benefits, Organizational Development
- Performance Management
- Coaching, Reporting
- Employee Relations, Surveys
- Training programs
- Disciplinary Matters
- HR policies knowledge
- Planning & Budgeting
- Business Partner Relationship
- Organizational Development
- Business performance review
- Talent Management
- HR reporting
- Online training
Languages
English Bilingual Proficiency, French Professional Working Proficiency, Arabic Native
Affiliations
- Ex-Member in the Arabic Federation of Children Rights (Syrian Refugees project)
- Executive member of the Tunisian Federation of Sports & Labor (President of foreign affairs relations committee).
- Head of Tunisian delegation for the Worlds Sports Games in Riga, Latvia in 2017 for Workers.
- April 2017, I was a Speaker in a conference organized by the Ministry of Youth and Sports, about "the impact of sports activities on the employees' performance"
- I organized the "YOGA international Day" in Tunisia in 2017 with the cooperation of the Indian Embassy in Tunisia.
Timeline
Admin & HR Manager
BI & Decisions
11.2023 - Current
HR Director
Plus Group
08.2020 - 11.2021
Senior HR Advisor
Cimpress Group
11.2018 - 01.2020
GM- HR Business Partner
Le Backyard
10.2018 - 06.2020
HR Manager
DigitalCook
01.2017 - 10.2018
Profiles Assessor, PCA
Freelance
12.2015 - 12.2018
Executive Vice President - HR Consultant & Business Developer
Advanced Research Management Consulting Global LLC
12.2013 - 07.2017
HR Supervisor - Team Lead
Inteltec Group
05.2011 - 11.2013
Six Sigma methodology Implementer (Intern)
Office des Oeuvres Universitaires au centre - HR Dept.Head Office
11.2010 - 02.2011
Formation Professionnelle RNCP niveau 6 - Responsable D'Ingénierie Pédagogique
OpenclassRooms
Master Degree - Technology Management & Innovation
Institut des Hautes Etudes Commerciales (IHEC)
Bachelor Degree - Business Management
Institut des Hautes Etudes Commerciales (IHEC))
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