SARA FARHI
PARIS
Summary
With a rewarding experience of 7 years at a Paris-based Destination Management Company, as an Account and Sales Manager, I am seeking for new international challenges. Determined to deliver exceptional customer experiences, I excel in environments requiring a strong communication, problem-solving skills, and the effective multitasking within a collaborative team. Actively pursuing opportunities in the San Francisco Bay Area or remote positions in the US.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Meeting the French
Paris
08.2017 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted market research to identify potential customers.
- Attended trade shows and conferences as a representative of the company.
- Increased profitability and revenue by generating +$1M turnover since September.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Responded to clients' questions and complaints and found effective solutions when required.
- Analyzed customer feedback data to identify areas of improvement in service delivery.
- Sourced new opportunities to introduce products and services to potential customers.
- Initiated partnerships with local businesses in order to generate additional revenue streams.
- Maintained relationships with travel partners and vendors.
- Prepared monthly financial statements for each account.
- Provided training and guidance to Sales Managers.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Stayed up to date on travel industry, policies and restrictions.
Sales Assistant Intern
Meeting the French
Paris
04.2016 - 10.2016
- Created customized vacation packages including hotel stays, car rentals, sightseeing tours and more.
- Analyzed client reviews to locate process weaknesses and provide better trip experiences.
- Processed OTA (Online Travel Agencies) bookings.
- Accompanied VIP traveling clients .
Education
Master's Degree - International Trade, Specialized in Tourism Management -
Avignon University
Avignon, France09-2016
Bachelor's Degree - Hospitality Administration And Management -
Higher Institute of Tourism
Tangier, Morocco07-2014
Skills
Hard Skills
A effacer
- Proficiency in MS Office tools (Word, Powerpoint and Excel)
- Customer Relationship Management (Salesforce)
- Account & Sales Development
- Customer Service
- Staff Management & Training
Soft Skills
A effacer
- Interpersonal Skills
- Problem Solving
- Time Management
- Teamwork and Collaboration
- Oral and Written Communication (Multilingual)
Languages
French
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Spanish
Beginner
A1
Accomplishments
- Received "Be the Difference" award from Audley Travel Tour Operator, 2019.
Certification
- Web Marketing Course Certification, 2020.
- Management Course, 2023.
Affiliations
- Volunteering
- Foreign Languages
- Cinema
- Dance
References
References available upon request.
Timeline
Account Manager
Meeting the French
08.2017 - Current
Sales Assistant Intern
Meeting the French
04.2016 - 10.2016
Master's Degree - International Trade, Specialized in Tourism Management -
Avignon University
Bachelor's Degree - Hospitality Administration And Management -
Higher Institute of Tourism
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