Summary
Overview
Work history
Education
Skills
Languages
INTERESTS
Certification
Timeline
Generic
Sandrine GAÏANI

Sandrine GAÏANI

Summary

After 15 years marked by the technical authoring and the customer support, I now intend to use my writing skills and analytical abilities to play a role in recruiting future talent.

Overview

14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Technical Data Spares Engineer - Customer Support

Airbus
2014.01
  • Collect and analyse technical information from the Design Office
  • Authoring the Spares documentation: Illustrated Parts Catalog and Serial Repair Manual (IPC & SRM).
  • Managing subcontractor activity, meeting reports, monitoring KPIs
  • Answer customer's requests via TechRequest tool, on time and on quality

Flight Ops Configuration Manager - Customer Support

Airbus
2008.01 - 2010.01
  • Collect technical information and create documentation for engineers
  • Design Office interface and coordination
  • Setting-up of KPIs and Activities presentation

Flight Ops Technical Writer - Customer Support

Airbus
2003.01 - 2008.01
  • Analysis and synthesis of the technical source data
  • Authoring 'Systems Description' & 'Urgent Procedures' for pilots (Flight Ops documentation FCOM & QRH)

Flight Dispatcher

Air Liberté, Vueling, Regional Airlines
Toulouse-Blagnac Airport
1996.01 - 2003.01
  • Planification and preparation of Commercial flights stopovers
  • Coordination of the ground staff (check-in, boarding, catering)
  • Weight and Balance sheets realization
  • Coordination of the services around the aircraft
  • Information communication with flight crews
  • Passengers conflicts resolutions

Education

Licence Professional of Technical Writer -

Literature & Human Science Faculty
Limoges
2006.09 - 2007.06

Aeronautical Operations Technician -

ENAC
Toulouse
1999.09 - 2000.06

Skills

  • Creative writing
  • Nonviolent communication certification
  • Empathetic listening
  • Good team player
  • Personal development
  • Adaptability
  • Customer satisfaction involvement
  • Document analysis and structure

Languages

French
Native
English
Upper intermediate
Spanish
Elementary

INTERESTS

Practicing creative writing (workshop & novels competition), Competences in Non Violent Communication (CNV and Empathetic Listening workshops), Personal Development reading

Certification

First Aid Rescuer

Timeline

Technical Data Spares Engineer - Customer Support

Airbus
2014.01

Flight Ops Configuration Manager - Customer Support

Airbus
2008.01 - 2010.01

Licence Professional of Technical Writer -

Literature & Human Science Faculty
2006.09 - 2007.06

Flight Ops Technical Writer - Customer Support

Airbus
2003.01 - 2008.01

Aeronautical Operations Technician -

ENAC
1999.09 - 2000.06

Flight Dispatcher

Air Liberté, Vueling, Regional Airlines
1996.01 - 2003.01
Sandrine GAÏANI