Sandrine GAÏANI
Summary
After 15 years marked by the technical authoring and the customer support, I now intend to use my writing skills and analytical abilities to play a role in recruiting future talent.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Technical Data Spares Engineer - Customer Support
Airbus
2014.01
- Collect and analyse technical information from the Design Office
- Authoring the Spares documentation: Illustrated Parts Catalog and Serial Repair Manual (IPC & SRM).
- Managing subcontractor activity, meeting reports, monitoring KPIs
- Answer customer's requests via TechRequest tool, on time and on quality
Flight Ops Configuration Manager - Customer Support
Airbus
2008.01 - 2010.01
- Collect technical information and create documentation for engineers
- Design Office interface and coordination
- Setting-up of KPIs and Activities presentation
Flight Ops Technical Writer - Customer Support
Airbus
2003.01 - 2008.01
- Analysis and synthesis of the technical source data
- Authoring 'Systems Description' & 'Urgent Procedures' for pilots (Flight Ops documentation FCOM & QRH)
Flight Dispatcher
Air Liberté, Vueling, Regional Airlines
Toulouse-Blagnac Airport
1996.01 - 2003.01
- Planification and preparation of Commercial flights stopovers
- Coordination of the ground staff (check-in, boarding, catering)
- Weight and Balance sheets realization
- Coordination of the services around the aircraft
- Information communication with flight crews
- Passengers conflicts resolutions
Education
Licence Professional of Technical Writer -
Literature & Human Science Faculty
Limoges 2006.09 - 2007.06
Aeronautical Operations Technician -
ENAC
Toulouse 1999.09 - 2000.06
Skills
- Creative writing
- Nonviolent communication certification
- Empathetic listening
- Good team player
- Personal development
- Adaptability
- Customer satisfaction involvement
- Document analysis and structure
Languages
French
Native
English
Upper intermediate
Spanish
Elementary
INTERESTS
Practicing creative writing (workshop & novels competition), Competences in Non Violent Communication (CNV and Empathetic Listening workshops), Personal Development reading
Certification
First Aid Rescuer
Timeline
Technical Data Spares Engineer - Customer Support
Airbus
2014.01
Flight Ops Configuration Manager - Customer Support
Airbus
2008.01 - 2010.01
Licence Professional of Technical Writer -
Literature & Human Science Faculty
2006.09 - 2007.06
Flight Ops Technical Writer - Customer Support
Airbus
2003.01 - 2008.01
Aeronautical Operations Technician -
ENAC
1999.09 - 2000.06
Flight Dispatcher
Air Liberté, Vueling, Regional Airlines
1996.01 - 2003.01