Driven and resourceful professional with a knack for strategic planning and team leadership. Demonstrated proficiency in management and problem-solving. Focused on driving sales through fostering a strong team environment.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Post Office Support Coordinator
2025.04 - 2026.05
Supported branch performance growth by implementing strategies to increase sales and improve overall remuneration outcomes.
Conducted branch audits to assess compliance, operational procedures, and security standards.
Delivered training and onboarding support for new managers and colleagues to ensure effective integration and performance.
Provided guidance on operational best practices to help branches achieve strong OPEX results.
Investigated branch losses, identifying root causes and recommending corrective actions to minimise future risk.
Post Office Operations Manager
WHSmith Eastleigh
Eastleigh, Hampshire
2023.09 - 2025.04
Improved operational efficiency by to ensure the branch ran smoothly and effectively.
Dealt with large amounts of cash securely and safely.
Identified problems and dealt with them efficiently and professionally.
Led a team of people effectively to deliver high performance within the branch.
Gained excellent product knowledge through diligent research, leading to increased sales and commission.
Sales supervisor
WHSmith Eastleigh
Eastleigh, Hampshire
2020.08 - 2023.09
Managed customer queries to improve overall service experience.
Delivered excellent customer service by addressing and resolving issues promptly.
Maintained visual merchandising standards to attract potential customers.
Managed opening or closing procedures whilst adhering strictly to company policies.